WVU BCOR 370 FINAL EXAM (SCORED) A+
Control Answer - The process of monitoring activities and correcting deviations
from standards
Feedforward control Answer - Control at input; anticipates problems.
Concurrent control Answer - Control during process; corrects problems as they
happen
Feedback control Answer - Control at output; corrects problems after they
occur (US historically likes this one best)
Financial statements are an example of... Answer - Feedback/post-action
control
Quality management Answer - consistent conformance to customer
expectations
Ideas of quality management (4) Answer - 1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
, Team Answer - a group of individuals engaged in collective work that requires
joint effort and generates positive synergy
Synergy Answer - when output is greater than the sum total of inputs
4 types of teams Answer - Functional, cross-functional, problem-solving, self-
managed
Functional team Answer - team that works within a department of an
organization
Cross-functional team Answer - team that is made up of different department
members
problem-solving team Answer - team whose purpose is to solve a specific
problem
self-managed team Answer - team where members manage themselves,
leadership shared, very popular
4 stages of team development Answer - 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams Answer - clear unity of purpose
self-conscious
clear & demanding goals
Control Answer - The process of monitoring activities and correcting deviations
from standards
Feedforward control Answer - Control at input; anticipates problems.
Concurrent control Answer - Control during process; corrects problems as they
happen
Feedback control Answer - Control at output; corrects problems after they
occur (US historically likes this one best)
Financial statements are an example of... Answer - Feedback/post-action
control
Quality management Answer - consistent conformance to customer
expectations
Ideas of quality management (4) Answer - 1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
, Team Answer - a group of individuals engaged in collective work that requires
joint effort and generates positive synergy
Synergy Answer - when output is greater than the sum total of inputs
4 types of teams Answer - Functional, cross-functional, problem-solving, self-
managed
Functional team Answer - team that works within a department of an
organization
Cross-functional team Answer - team that is made up of different department
members
problem-solving team Answer - team whose purpose is to solve a specific
problem
self-managed team Answer - team where members manage themselves,
leadership shared, very popular
4 stages of team development Answer - 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams Answer - clear unity of purpose
self-conscious
clear & demanding goals
