WVU BCOR 370 FINAL EXAM COMPLETE
QUESTIONS WITH 100% CORRECT
ANSWERS
\.Control - ANSWERS✔-The process of monitoring activities and correcting
deviations from standards
\.Feedforward control - ANSWERS✔-Control at input; anticipates problems.
\.Concurrent control - ANSWERS✔-Control during process; corrects problems as
they happen
\.Feedback control - ANSWERS✔-Control at output; corrects problems after they
occur (US historically likes this one best)
\.Financial statements are an example of... - ANSWERS✔-Feedback/post-action
control
\.Quality management - ANSWERS✔-consistent conformance to customer
expectations
\.Ideas of quality management (4) - ANSWERS✔-1. intense focus on customer
2. improvement toward 100%
,3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
\.Team - ANSWERS✔-a group of individuals engaged in collective work that
requires joint effort and generates positive synergy
\.Synergy - ANSWERS✔-when output is greater than the sum total of inputs
\.4 types of teams - ANSWERS✔-Functional, cross-functional, problem-solving,
self-managed
\.Functional team - ANSWERS✔-team that works within a department of an
organization
\.Cross-functional team - ANSWERS✔-team that is made up of different
department members
\.problem-solving team - ANSWERS✔-team whose purpose is to solve a specific
problem
\.self-managed team - ANSWERS✔-team where members manage themselves,
leadership shared, very popular
\.4 stages of team development - ANSWERS✔-1. Forming (uncertainty)
, 2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
\.Characteristics of effective teams - ANSWERS✔-clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
\.Characteristics of groupthink - ANSWERS✔-social pressure against divergent
views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
QUESTIONS WITH 100% CORRECT
ANSWERS
\.Control - ANSWERS✔-The process of monitoring activities and correcting
deviations from standards
\.Feedforward control - ANSWERS✔-Control at input; anticipates problems.
\.Concurrent control - ANSWERS✔-Control during process; corrects problems as
they happen
\.Feedback control - ANSWERS✔-Control at output; corrects problems after they
occur (US historically likes this one best)
\.Financial statements are an example of... - ANSWERS✔-Feedback/post-action
control
\.Quality management - ANSWERS✔-consistent conformance to customer
expectations
\.Ideas of quality management (4) - ANSWERS✔-1. intense focus on customer
2. improvement toward 100%
,3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
\.Team - ANSWERS✔-a group of individuals engaged in collective work that
requires joint effort and generates positive synergy
\.Synergy - ANSWERS✔-when output is greater than the sum total of inputs
\.4 types of teams - ANSWERS✔-Functional, cross-functional, problem-solving,
self-managed
\.Functional team - ANSWERS✔-team that works within a department of an
organization
\.Cross-functional team - ANSWERS✔-team that is made up of different
department members
\.problem-solving team - ANSWERS✔-team whose purpose is to solve a specific
problem
\.self-managed team - ANSWERS✔-team where members manage themselves,
leadership shared, very popular
\.4 stages of team development - ANSWERS✔-1. Forming (uncertainty)
, 2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
\.Characteristics of effective teams - ANSWERS✔-clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
\.Characteristics of groupthink - ANSWERS✔-social pressure against divergent
views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
