WVU BCOR 370 FINAL EXAM QUESTIONS
WITH 100% VERIFIED ANSWERS
\.Communication - ANSWERS✔-The Act of Transmitting Information, Thoughts,
and processes through various channels
\.Non-Verbal Communication - ANSWERS✔--Facial Expression
-Tone of Voice
-Gestures
-Body Movements
-Verbal 7%
-Vocal 38%
-Facial 55%
\.Barriers to Communication - ANSWERS✔--Differing perceptions
-Language Difference
-Noise
-Conflicting NonVerbal Cues
-Poor Listening(Who's on First? Bud Abbott + Lou Costello)
\.Conflict - ANSWERS✔--Real or perceived difference in interest between two or
more individuals, groups or organizations
, \.Views of Conflict - ANSWERS✔--Traditional- Conflict is bad and should be
avoided
Human Relations- Conflict is inevitable and should be accepted
-Interactionists-Some conflict can be helpful and should be encouraged.
-Task Conflict- Can be beneficial
-Relationship Conflict- Always bad and will notify the possible positive effects of
task conflict
\.Styles of Conflict Handling - ANSWERS✔--Avoiding
-Accommodating
-Competing
-Compromising
-Collaborating/Intergrating
\.Negotiation - ANSWERS✔-Discussion aimed at reaching an agreement
\.Negotiation Should... - ANSWERS✔--Produce a wise agreement if possible
Be efficient
-Not damage the relationships of the parties involved
\.Negotiation Strategies - ANSWERS✔--Positional Bargaining
-Win,Lose Bargaining
WITH 100% VERIFIED ANSWERS
\.Communication - ANSWERS✔-The Act of Transmitting Information, Thoughts,
and processes through various channels
\.Non-Verbal Communication - ANSWERS✔--Facial Expression
-Tone of Voice
-Gestures
-Body Movements
-Verbal 7%
-Vocal 38%
-Facial 55%
\.Barriers to Communication - ANSWERS✔--Differing perceptions
-Language Difference
-Noise
-Conflicting NonVerbal Cues
-Poor Listening(Who's on First? Bud Abbott + Lou Costello)
\.Conflict - ANSWERS✔--Real or perceived difference in interest between two or
more individuals, groups or organizations
, \.Views of Conflict - ANSWERS✔--Traditional- Conflict is bad and should be
avoided
Human Relations- Conflict is inevitable and should be accepted
-Interactionists-Some conflict can be helpful and should be encouraged.
-Task Conflict- Can be beneficial
-Relationship Conflict- Always bad and will notify the possible positive effects of
task conflict
\.Styles of Conflict Handling - ANSWERS✔--Avoiding
-Accommodating
-Competing
-Compromising
-Collaborating/Intergrating
\.Negotiation - ANSWERS✔-Discussion aimed at reaching an agreement
\.Negotiation Should... - ANSWERS✔--Produce a wise agreement if possible
Be efficient
-Not damage the relationships of the parties involved
\.Negotiation Strategies - ANSWERS✔--Positional Bargaining
-Win,Lose Bargaining
