At the end of your training session on your clinic's new EHR, you are handed a two-sided laminated
card titled "Quick Start Guide." It provides step-by-step instructions for basic tasks such as entering
orders and writing daily notes in the EHR.
This is an example of:
-Using forcing functions and constraints
-Automating carefully
-Simplifying
-Avoiding reliance on memory - Answers -Avoiding reliance on memory
The first time you admit a patient using your health system's new EHR, you see a screen pop up as you
are attempting to enter orders. At the top it says, "You must enter orders for DVT (blood clot)
prevention before completion of this admission order set. Click here to complete this order."
This pop-up box is an example of the use of:
-Forcing function
-Simplification
-Redundancy
-A and B (Forcing function AND Simplification) - Answers -Forcing function
Which of the following is a basic strategy for minimizing the opportunity for error in a process?
-Reducing reliance on technology
-Standardizing how the process is completed
-Trying harder to perform the process correctly
-A and C (Reducing reliance on technology AND Trying harder to perform the process correctly) -
Answers -Standardizing how the process is completed
Your hospital is implementing an electronic health record (EHR) and is teaching all staff how to use it.
As you go through the EHR training, you notice that it takes five clicks to bring up the vital signs for a
patient. In the past, when you wanted to see a patient's vital signs, you could simply look at the sheet
of paper clipped onto the end of the bed.
Which of the following likely needs to be improved about the new process to review vital signs?
-It needs to be standardized
-It needs to be simplified
-It needs redundancies added
-It needs to avoid reliance on memory - Answers it needs to be simplified
Which of the following is a basic strategy for minimizing the opportunity for error in a process?
-The human brain can only remember approximately 22 pieces of information at once.
-Completing checklists gives people a sense of accomplishment.
-Checklists prompt providers to remember and appreciate the importance of tasks.
-None of the above; checklists should not typically be used because they insult the intelligence of
providers and staff. - Answers Checklists prompt providers to remember and appreciate the
importance of tasks.
At the end of a double shift, an experienced nurse with an excellent track record gives a medication to
the wrong patient. Based on human factors principles, what would you recommend as the best way
to prevent the same error from recurring?
-Ensuring staff training is up-to-date
-Incentivizing nursing staff to remain vigilant
-Improving medication administration processes
-A and B (Ensuring staff training is up-to-date AND Incentivizing nursing staff to remain vigilant) -
Answers -Improving medication administration processes
Human factors is the study of:
-Interactions among humans
-Interactions between humans and machines
-Interactions between humans and the environment
-All of the above - Answers all of the above
Which of the following is an example of unconscious processing by the brain?
-Optical illusions
-Skipping a step on a checklist to save time
-Mistaking one drug for another because of look-alike packages
,-A and C (Optical illusions AND Mistaking one drug for another because of look-alike packages) -
Answers -A and C (Optical illusions AND Mistaking one drug for another because of look-alike
packages)
Which of the following factors can increase human risk for error?
-Predisposing mental and physiological states (e.g., fatigue, stress, dehydration, hunger, and
boredom)
-Factors that directly enable decision making (e.g., perception, attention, memory, reasoning, and
judgment)
-Factors that directly enable decision execution (e.g., communication and being able to carry out the
intended action)
-All of the above - Answers all of the above
You're caring for a patient with diabetes who was admitted to your hospital with an elevated blood
glucose level. She is on an insulin pump that is programmed to deliver one unit of insulin per hour
through her intravenous (IV) line.
How does this technology help make her care safer?
-The pump eliminates the need for providers to be involved in her care.
-The pump eliminates the possibility of a medication error.
-The pump helps automate a complex care process
-All of the above - Answers -The pump helps automate a complex care process
As a caregiver, which of the following common health IT issues would you be in the best position to
help solve?
-Incomplete data entries into the computer
-Delays due to connectivity issues
-Out-of-date software
-None of the above - Answers -Incomplete data entries into the computer
Which of the following is the best example of using technology to improve safety and prevent errors?
-Providing inpatients with electronic tablets so that they can keep in better touch with the outside
world
-Implementing redundancies, in which providers double-check each other's electronic inputs
-Giving nursing assistants electronic tablets to ensure there's no delay in recording patients' vital signs
-Switching to an electronic health record (EHR) platform that is of comparable quality but lower cost -
Answers -Giving nursing assistants electronic tablets to ensure there's no delay in recording patients'
vital signs
You enter a medication order in your hospital's EHR, and a warning screen pops up saying that your
patient's medication dose should be adjusted based upon her last lab results. However, you know that
the patient had a lab draw more recently — recorded at a different clinic and therefore not available
in your EHR — that showed different values. When you attempt to move past the warning, the system
will not allow you to proceed.
What does this block best exemplify?
-How technology can be used to make patient care safer
-How technology can be used to make care more efficient
-How technology that dictates your work — rather than facilitates it — can introduce unintended
problems
-A and B (How technology can be used to make patient care safer AND How technology can be used
to make care more efficient) - Answers -How technology that dictates your work — rather than
facilitates it — can introduce unintended problems
Which of the following statements about bar-cording systems is true?
-They typically offer few benefits and merely promote workarounds.
-They can completely prevent medication errors.
-They can help providers keeps track of laboratory specimens, identify medications and medical
equipment, and identify patients.
-B and C (They can completely prevent medication errors AND They can help providers keeps track of
laboratory specimens, identify medications and medical equipment, and identify patients.) - Answers
-They can help providers keeps track of laboratory specimens, identify medications and medical
equipment, and identify patients.
culture of safety - Answers an environment that encourages open discussion of mistakes and uses
them to improve.
, As a nurse practitioner in a small, rural urgent care clinic, you believe that your clinic team works well
together. Which of the following facts would best support your belief?
-Not a single complaint about unprofessional behavior has been filed by clinic members over the past
year.
-The providers work in rotating shifts and rarely need to transmit information from one shift to the
next.
-The team routinely takes a moment to discuss the plan and voice concerns before doing a procedure.
-All of the above - Answers -The team routinely takes a moment to discuss the plan and voice
concerns before doing a procedure.
Which of the following is likely to be the most immediate result of building an effective health care
team?
-Safer care
-Elimination of waste in the system
-Fewer delays in care
-Less costly health care - Answers -Safer care
One reason it's critical for caregivers to improve their teams' effectiveness is:
-Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers.
-Effective teams limit the number of caregivers patients have to speak with, reducing confusion
among patients and families.
-Effective teams rely less on technology and more on human capabilities, thus leading to better care.
-All of the above - Answers -Effective teams reduce the risk of errors by providing a "safety net" for
individual caregivers.
Critical language - Answers agreed-upon set of terms that indicates to all members of a team that
there is a problem, without placing blame or making an accusation. A common example is the phrase
"I need a little clarity."
closed-loop communication strategies - Answers help ensure no critical information is lost during
transitions of care
1. The sender concisely states information to the receiver.
2. The receiver then repeats back what he or she heard.
3. The sender then acknowledges that the repeat back was correct or makes a correction.
4. The process continues until participants verify a shared understanding.
Which of the following actions is essential for closed-loop communication?
-The sender gives a great deal of detailed information to the receiver, making sure not to leave
anything out.
-The receiver responds to all information, even if it is only with an "okay" or "uh-huh," to
acknowledge that he has heard the sender.
-The receiver repeats to the sender what he has heard.
-None of the above is essential. - Answers -The receiver repeats to the sender what he has heard.
You are a member of an intensive care unit team in a regional hospital. This morning, a patient had an
unexpected severe allergic reaction (anaphylaxis) after being given a penicillin derivative. There was a
significant delay in getting the physician involved and beginning treatment for this life-threatening
condition. Fortunately, the patient is now stable and does not seem to be experiencing any lasting
effects.
The unit leaders are trying to figure out what changes they should make to prevent this treatment
delay from happening again. Given what you know about the incident, what change would you
recommend?
-Stop using nursing assistants in the ICU.
-Implement the use of critical language in the ICU.
-Fire the physician who failed to respond in a timely way.
-Implement mandatory debriefings after the team works together on a patient. - Answers -
Implement the use of critical language in the ICU.
According to US studies, approximately what portion of serious adverse events can be linked to
miscommunication between caregivers when patients are transferred or handed over?
-5 percent
-30 percent
-50 percent