STUDY GUIDE 2026 FULL QUESTIONS AND
SOLUTIONS GRADED A+
• #90 You work for a county organization that has decided to issue bonds to
fund a new building. What type of bond would be sold on behalf of your
organization?.
Answer: Municipal bond.
• Which of the following describes the conflict management strategy that
would have the most immediate effect on reducing conflict behavior? A)
Imposition of formal authority to resolve or suppress conflict B)
Implementation of substantial, super-ordinate goals that require cooperation
among units C) rotation of members of one unit into another unit D)
provision of intergroup training tat requires listing of perceptions and
identifying differences.
Answer: A
• What is the primary advantage of the corporate form of organization for a
healthcare provider A) it exists by virtue of a statute providing for its
formation B) it has powers granted to it by its charter C) its continued
existence is not affected by death or disability of owner D) it has limited
liability.
Answer: D
• #10 The central role of the health services organization board includes all of
the following except:.
Answer: Support in managing important service programs or departments.
• #184 Where should charity care be shown in a healthcare organization's
financial statement?.
Answer: In the notes to the financial statements
• Healthcare facilities serving disabled populations might wish to
, systematically review concerns by: a. adding specific questions to patient
satisfaction instruments b. consulting periodically with advocacy agencies c.
reviewing patient complaints raised by disabled individuals d. reviewing
their compliance with ADA.
Answer: a. adding specific questions to patient satisfaction instruments
• It is important to understand the consumer adoption process because: a. the
organization may be able to convince the consumer to pass over awareness,
interest, the evaluation stages, moving directly to trail. b. it is important to
have the communications plan for new products/services address the late
majority and laggards as well as the innovators c. word of mouth and
personal influence play little to no role in the consumer adoption process d.
people differ significantly in their likelihood to try a new product/service, a
factor that should affect an organization's communications plans for its new
product /service.
Answer: d. people differ significantly in their likelihood to try a new
product/service, a factor that should affect an organization's
communications plans for its new product /service
• Which of the following HMO models exerts maximum control over
physician providers A) closed panel B) open panel C) network D) point of
service.
Answer: A
• #139 Which of the following best summarizes the legal status of the
physicianpatient relationship?.
Answer: It is based on an expressed or implied contract, from which certain
elements of duty arise.
• #82 Cost accounting is an important tool which enables the CFO to:.
Answer: Determine the actual cost of providing patient care.
• In a hospital setting, a critical pathway is best described as A) A document
that focuses on efficiency and describes a standard set of activities to be
performed for a defined category of patients B) A set of guidelines that
focuses on identifying those decision points which should lead to the
, consistent provision of appropriate clinical practice C) Any attempt to
standardize clinical activities based on diagnostic categories and projected
outcomes D) Decision tree that focuses and physician decision making.
Answer: A
• The Chief Executive Officer: a. is a member of the board b. represents the
board internally and externally c. is not a member of the board d. has a
contract with the board.
Answer: b. represents the board internally and externally
• #91 On a balance sheet, what does the difference between total current
assets and total current liabilities indicate?.
Answer: Net working capital.
• In general, courts exhibit what attitude regarding controversies over medical
staff privileges? a. Human lives are at stake and the courts must intervene to
protect physicians' rights to save those lives b. If the decision were
supported by reasonable evidence, courts will not substitute their judgment
for that of the hospital board c. Hospitals must not be permitted to interfere
with the doctor-patient relationship d. Courts may not entertain suits
regarding medical staff privileges.
Answer: b. If the decision were supported by reasonable evidence, courts
will not substitute their judgment for that of the hospital board
• The major benefit of integrative dimension of negotiation over the
distributive dimension is that the: a. value of the Best Alternative to a
Negotiated Agreement is increased b. value of the Best alternative to a
Negotiated Agreement is decreased c. complexity of the negotiation process
is simplified d. amount of resources to be distributed is increased, allowing
both parties to reach their reservation prices.
Answer: d. amount of resources to be distributed is increased, allowing both
parties to reach their reservation prices
• #191 One approach for measuring technical quality of clinical support
services is:.
Answer: Process review