BUSI240 Final Exam Study Guide – Complete Practice
Questions and Answers, Key Concepts 2025-2026 latest
updated
According to the action research model, which of the following occurs during the
"diagnose need for change
step? - analysis of data
Which of the following statements is correct regarding effective change? - The preferred
approach is to both increase the driving forces and reduce the restraining forces
A(n) ________ applies changes to one work unit or section of the organization to test a
change process. - pilot project
Because of _________, employees tend to assume the worst when they are unsure
whether the change will have good or bad outcomes. - fear of the unknown
BusCorp wants to introduce a new procedure for processing customer requests. This
will require employees to break their old routines and adopt new role patterns. BusCorp
should use the ___________ strategy to produce change self-efficacy. - learning
The ____________ principle takes the position that the questions we ask and language
we use shape different realities. - constructionist
What is the highest priority and first strategy required for any organizational change? -
communication
One way that communication minimizes resistance to change is by _______________. -
generating an urgency to change
An employee's readiness for change depends on which model of individual behavior? -
the MARS model
Acme Corp needed to improve customer service practices among its employees
selected from various departments who operated largely outside of organizational
,constraints. Acme Corp's customer-first task force mainly applies which approach to
organizational change? - parallel learning structures
Which of the following drives is fulfilled by communication? - drive to bond
Which of the following should a sender do to make it easier to get the message across?
- focus on the problem, not the person
If a manager wanted employees to collaborate in creating and exchanging information,
which of the following would be best suited for that purpose? - social media
Synchronous communication channels convey a greater sense of urgency than do text
messages and other asynchronous channels due to their ____________. - symbolic
meaning
You have made an important presentation to several Japanese executives regarding a
proposed partnership between your American company and their Japanese firm. The
Japanese executives were very silent during the presentation. Most people in the United
States would view this silence as ____________________. - a disagreement with your
proposal
Organizational politics is more common when decisions are ___________. - based on
complex and ambiguous rules
The number or percentage of connections you have to others in the network is called
___________. - degree centrality
Which of the following is an example of the influence tactic of forming coalitions? -
employees get together to show management that they collectively request that the
company purchase new computer equipment
Employees can use their ____________ power by pressuring coworkers to conform to
team norms. - coercive power
_____________ are/is the goodwill and resulting resources shared among members in
a social network. - social capital
Most labor strikes are due to which source of conflict? - scarce resources
Which of the following statements regarding organization conflict is correct? - a
moderate level of organizational conflict can be beneficial
Relationship conflict is dysfunctional because it threatens all of the following except
_______________. - decreasing stereotypes
, Which of the following statements regarding negotiation is correct? - women are more
likely than men to accept offers just above their resistance point
A person who seeks compromise to resolve a conflict is likely to have ____________. -
moderate assertiveness and moderate cooperativeness
Which of the following relates to task-oriented leadership? - providing feedback on work
quality
Which of the following is not a characteristic of shared leadership? - it calls for a
competitive rather than a collaborative culture
Which of the following statements about leadership and gender is true? - women adopt
a participative style more readily than men
The attribute perspective of leadership ___________. - presents the view that certain
personal characteristics are common to effective leaders
Which of the following leadership styles in path-goal theory is most closely associated
with goal-setting and a positive self-fulfilling prophecy? - achievement-oriented
Which of the following are concerns with formal hierarchies? - The workforce demands
more autonomy over work.
______________ is the degree to which organizations standardize behavior through
rules. - Formalization
Which of the following would support a wide span of control? - self-directed teams
Organizational and environmental complexities push organizations toward
_______________. - decentralization
Which of the following is typical of tall hierarchies? - they rely more on direct supervision
A _______________ is an individual's belief about the terms and conditions of a
reciprocal exchange agreement between him- or herself and an employer. -
psychological contract
Which of these statements about organizational stories is true? - Stories are most
effective at communicating corporate culture when they describe real events with real
people.
If two companies merge and combine the best of both cultures, they are using a(n)
_____________ strategy. - integration
Questions and Answers, Key Concepts 2025-2026 latest
updated
According to the action research model, which of the following occurs during the
"diagnose need for change
step? - analysis of data
Which of the following statements is correct regarding effective change? - The preferred
approach is to both increase the driving forces and reduce the restraining forces
A(n) ________ applies changes to one work unit or section of the organization to test a
change process. - pilot project
Because of _________, employees tend to assume the worst when they are unsure
whether the change will have good or bad outcomes. - fear of the unknown
BusCorp wants to introduce a new procedure for processing customer requests. This
will require employees to break their old routines and adopt new role patterns. BusCorp
should use the ___________ strategy to produce change self-efficacy. - learning
The ____________ principle takes the position that the questions we ask and language
we use shape different realities. - constructionist
What is the highest priority and first strategy required for any organizational change? -
communication
One way that communication minimizes resistance to change is by _______________. -
generating an urgency to change
An employee's readiness for change depends on which model of individual behavior? -
the MARS model
Acme Corp needed to improve customer service practices among its employees
selected from various departments who operated largely outside of organizational
,constraints. Acme Corp's customer-first task force mainly applies which approach to
organizational change? - parallel learning structures
Which of the following drives is fulfilled by communication? - drive to bond
Which of the following should a sender do to make it easier to get the message across?
- focus on the problem, not the person
If a manager wanted employees to collaborate in creating and exchanging information,
which of the following would be best suited for that purpose? - social media
Synchronous communication channels convey a greater sense of urgency than do text
messages and other asynchronous channels due to their ____________. - symbolic
meaning
You have made an important presentation to several Japanese executives regarding a
proposed partnership between your American company and their Japanese firm. The
Japanese executives were very silent during the presentation. Most people in the United
States would view this silence as ____________________. - a disagreement with your
proposal
Organizational politics is more common when decisions are ___________. - based on
complex and ambiguous rules
The number or percentage of connections you have to others in the network is called
___________. - degree centrality
Which of the following is an example of the influence tactic of forming coalitions? -
employees get together to show management that they collectively request that the
company purchase new computer equipment
Employees can use their ____________ power by pressuring coworkers to conform to
team norms. - coercive power
_____________ are/is the goodwill and resulting resources shared among members in
a social network. - social capital
Most labor strikes are due to which source of conflict? - scarce resources
Which of the following statements regarding organization conflict is correct? - a
moderate level of organizational conflict can be beneficial
Relationship conflict is dysfunctional because it threatens all of the following except
_______________. - decreasing stereotypes
, Which of the following statements regarding negotiation is correct? - women are more
likely than men to accept offers just above their resistance point
A person who seeks compromise to resolve a conflict is likely to have ____________. -
moderate assertiveness and moderate cooperativeness
Which of the following relates to task-oriented leadership? - providing feedback on work
quality
Which of the following is not a characteristic of shared leadership? - it calls for a
competitive rather than a collaborative culture
Which of the following statements about leadership and gender is true? - women adopt
a participative style more readily than men
The attribute perspective of leadership ___________. - presents the view that certain
personal characteristics are common to effective leaders
Which of the following leadership styles in path-goal theory is most closely associated
with goal-setting and a positive self-fulfilling prophecy? - achievement-oriented
Which of the following are concerns with formal hierarchies? - The workforce demands
more autonomy over work.
______________ is the degree to which organizations standardize behavior through
rules. - Formalization
Which of the following would support a wide span of control? - self-directed teams
Organizational and environmental complexities push organizations toward
_______________. - decentralization
Which of the following is typical of tall hierarchies? - they rely more on direct supervision
A _______________ is an individual's belief about the terms and conditions of a
reciprocal exchange agreement between him- or herself and an employer. -
psychological contract
Which of these statements about organizational stories is true? - Stories are most
effective at communicating corporate culture when they describe real events with real
people.
If two companies merge and combine the best of both cultures, they are using a(n)
_____________ strategy. - integration
