1|Page
SSA Academy 421 Exam ||Verified Exam!!!|| Most
Recent Exam Actual Complete Real Exam Questions
And Correct Answers (Verified Answers) Already
Graded A+ | Guaranteed Success!! Newest Exam!!!
One of the first things a customer notices about a SSA is -
Answer-Personal Appearance
The primary law enforcement for USPS is the - Answer-
United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best
value is - Answer-Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to
everyone in a specific area. What would you offer? -
Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills
and what? - Answer-Business Documents
Any mailable item weighing _______ or less can be sent
first class mail - Answer-13 oz
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A Priority Mail Express customer is entitled to a refund if: -
Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to
Retail Ground parcels over 108" but no more than 130" is:
- Answer-Oversized Pricing
The max length and girth for Priority Mail is - Answer-108"
What type of mail consists of items sent within the United
States - Answer-Domestic
What pricing may be charged for PM items measuring
over one cubic foot designating to Zone 6? - Answer-
Dimensional
What can you offer customers for their mailing and
shipping needs? - Answer-Solutions
Which category of products do premier products belong? -
Answer-Shipping
,3|Page
Which category of products does First Class Mail belong -
Answer-Mailing
What type of products are offered to provide the best value
to the customer? - Answer-Premier
Which product provides the fastest delivery service? -
Answer-Express
What must customers provide for every item mailed? -
Answer-Address
Which USPS service is automatically included for PME,
PM, FCM, Retail Ground, library mail and media mail -
Answer-Tracking
Postal service employees operate under a mandate to
protect and preserve the mail paced in its: - Answer-
Custody
What are 4 violations of security and sanctity of the mail -
Answer-Theft, Open, Damage or Delay
, 4|Page
The first opportunity for a SSA to start the customer
experience on a positive is: - Answer-Deliver 1st
Impression
Type of communication that can enhance or contradict
messages: - Answer-Non-Verbal Communication
The approach a SSA can use to engage our customer and
ensure needs are met is: - Answer-A+GIST
Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? - Answer-To instill
customer confidence
Successful sales transactions occur when the SSA: -
Answer-Makes an informed mutual decision with customer
on products and services
What is the most positive way to impact customer
perception of the post office? - Answer-Provide world class
service
SSA Academy 421 Exam ||Verified Exam!!!|| Most
Recent Exam Actual Complete Real Exam Questions
And Correct Answers (Verified Answers) Already
Graded A+ | Guaranteed Success!! Newest Exam!!!
One of the first things a customer notices about a SSA is -
Answer-Personal Appearance
The primary law enforcement for USPS is the - Answer-
United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best
value is - Answer-Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to
everyone in a specific area. What would you offer? -
Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills
and what? - Answer-Business Documents
Any mailable item weighing _______ or less can be sent
first class mail - Answer-13 oz
,2|Page
A Priority Mail Express customer is entitled to a refund if: -
Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to
Retail Ground parcels over 108" but no more than 130" is:
- Answer-Oversized Pricing
The max length and girth for Priority Mail is - Answer-108"
What type of mail consists of items sent within the United
States - Answer-Domestic
What pricing may be charged for PM items measuring
over one cubic foot designating to Zone 6? - Answer-
Dimensional
What can you offer customers for their mailing and
shipping needs? - Answer-Solutions
Which category of products do premier products belong? -
Answer-Shipping
,3|Page
Which category of products does First Class Mail belong -
Answer-Mailing
What type of products are offered to provide the best value
to the customer? - Answer-Premier
Which product provides the fastest delivery service? -
Answer-Express
What must customers provide for every item mailed? -
Answer-Address
Which USPS service is automatically included for PME,
PM, FCM, Retail Ground, library mail and media mail -
Answer-Tracking
Postal service employees operate under a mandate to
protect and preserve the mail paced in its: - Answer-
Custody
What are 4 violations of security and sanctity of the mail -
Answer-Theft, Open, Damage or Delay
, 4|Page
The first opportunity for a SSA to start the customer
experience on a positive is: - Answer-Deliver 1st
Impression
Type of communication that can enhance or contradict
messages: - Answer-Non-Verbal Communication
The approach a SSA can use to engage our customer and
ensure needs are met is: - Answer-A+GIST
Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? - Answer-To instill
customer confidence
Successful sales transactions occur when the SSA: -
Answer-Makes an informed mutual decision with customer
on products and services
What is the most positive way to impact customer
perception of the post office? - Answer-Provide world class
service
