HCM 435 FINAL EXAM QUESTIONS AND
ANSWERS GRADED A+ 2026
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - ANS IT value is
not variable across organizations
Which of the following is an example of intangible value? - ANS Improved collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? -
ANS Renewal
What did the author describe as a cornerstone in examining IT value? - ANS IT project
proposal
Which common financial measure is calculated by subtracting the initial investment from the
future cash flows that result from the investment? - ANS Net present value
A projection with great certainty that people will use the system in specific ways in an example
of which common proposal problem? - ANS Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a
project is an example of which common proposal problem? - ANS Unwarranted optimism
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 1
, Which of the following was NOT discussed by the authors as a step to ensuring the delivery of
value? - ANS Invest more resources
In the process of increasing accountability for investments, who should defend the IT
investment? - ANS Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? -
ANS All of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes
applications that support core operations process? - ANS Transactional
Once the implementation is over and the change settles in, value will have been achieved -
ANS False
It is appropriate for the organization to hold parties to celebrate their achievements -
ANS True
Implementation is the end point of the IT initiative - ANS False
Which of the following is NOT a strategy to shorten the deliverables cycle? - ANS "Big bang"
implementation
All of the following are examples of factors outside of the organization's control that may dilute
the IT investment except - ANS Inadequate resources
"Making an effort to materially improve the process that the system is designed to support"
describes which observation of realizing value? - ANS IT value requires innovation in business
practices
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 2
ANSWERS GRADED A+ 2026
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - ANS IT value is
not variable across organizations
Which of the following is an example of intangible value? - ANS Improved collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? -
ANS Renewal
What did the author describe as a cornerstone in examining IT value? - ANS IT project
proposal
Which common financial measure is calculated by subtracting the initial investment from the
future cash flows that result from the investment? - ANS Net present value
A projection with great certainty that people will use the system in specific ways in an example
of which common proposal problem? - ANS Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a
project is an example of which common proposal problem? - ANS Unwarranted optimism
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 1
, Which of the following was NOT discussed by the authors as a step to ensuring the delivery of
value? - ANS Invest more resources
In the process of increasing accountability for investments, who should defend the IT
investment? - ANS Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? -
ANS All of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes
applications that support core operations process? - ANS Transactional
Once the implementation is over and the change settles in, value will have been achieved -
ANS False
It is appropriate for the organization to hold parties to celebrate their achievements -
ANS True
Implementation is the end point of the IT initiative - ANS False
Which of the following is NOT a strategy to shorten the deliverables cycle? - ANS "Big bang"
implementation
All of the following are examples of factors outside of the organization's control that may dilute
the IT investment except - ANS Inadequate resources
"Making an effort to materially improve the process that the system is designed to support"
describes which observation of realizing value? - ANS IT value requires innovation in business
practices
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 2
