BUAD 304 CERTIFICATION PAPER 2026
FULL SOLUTION GRADED A+
● Individual Level (OB). Answer: Focuses on motivation, perception,
attitudes, personality, decision making, and emotions.
● Group Level (OB). Answer: Focuses on teams, conflict, negotiation,
leadership, and power dynamics.
● Organizational Level (OB). Answer: Focuses on culture, structure,
and change within organizations.
● USC-CT Framework. Answer: A structured case method: Uncover
problems, Select key issues, Create solutions, Choose best solution,
Translate into action.
● Divergent Thinking. Answer: Generating many possible ideas or
solutions without judging them.
● Convergent Thinking. Answer: Narrowing ideas down to the most
important problems and best solutions.
● Values. Answer: Deep beliefs about what is important, right, or
desirable that guide behavior.
, ● Schwartz Value Dimensions. Answer: Values exist on two major
tensions: Openness to change vs Conservation, and Self-transcendence
vs Self-enhancement.
● Attitudes. Answer: Evaluations (positive or negative) about people,
objects, or situations that influence behavior.
● Job Satisfaction. Answer: How satisfied someone feels about their job
overall.
● Organizational Commitment. Answer: The emotional attachment and
loyalty an employee feels toward their organization.
● Employee Engagement. Answer: The level of energy, involvement,
and dedication an employee brings to their work.
● Perceived Organizational Support. Answer: The degree to which
employees believe their organization values and supports them.
● Cognitive Dissonance. Answer: The discomfort felt when actions and
beliefs conflict, leading people to rationalize or adjust attitudes.
FULL SOLUTION GRADED A+
● Individual Level (OB). Answer: Focuses on motivation, perception,
attitudes, personality, decision making, and emotions.
● Group Level (OB). Answer: Focuses on teams, conflict, negotiation,
leadership, and power dynamics.
● Organizational Level (OB). Answer: Focuses on culture, structure,
and change within organizations.
● USC-CT Framework. Answer: A structured case method: Uncover
problems, Select key issues, Create solutions, Choose best solution,
Translate into action.
● Divergent Thinking. Answer: Generating many possible ideas or
solutions without judging them.
● Convergent Thinking. Answer: Narrowing ideas down to the most
important problems and best solutions.
● Values. Answer: Deep beliefs about what is important, right, or
desirable that guide behavior.
, ● Schwartz Value Dimensions. Answer: Values exist on two major
tensions: Openness to change vs Conservation, and Self-transcendence
vs Self-enhancement.
● Attitudes. Answer: Evaluations (positive or negative) about people,
objects, or situations that influence behavior.
● Job Satisfaction. Answer: How satisfied someone feels about their job
overall.
● Organizational Commitment. Answer: The emotional attachment and
loyalty an employee feels toward their organization.
● Employee Engagement. Answer: The level of energy, involvement,
and dedication an employee brings to their work.
● Perceived Organizational Support. Answer: The degree to which
employees believe their organization values and supports them.
● Cognitive Dissonance. Answer: The discomfort felt when actions and
beliefs conflict, leading people to rationalize or adjust attitudes.
