QUESTIONS AND CORRECT ANSWERS
GRADED A+
● Values. Answer: Abstract ideals about what's good and bad
● Schwartz Value Theory. Answer: People's values fall into two main
conflicts:
1. Concern for Others (self-transcendence) ↔ Concern for Self (self-
enhancement)
2. Openness to Change ↔ Conservation (tradition, stability)
It explains how people balance caring for others vs. themselves, and
change vs. tradition.
● Cognitive Dissonance. Answer: When attitudes conflict with each
other or with behavior, causing psychological distress
● Big Five Model of Personality. Answer: Openness to Experience
Emotional Stability
Conscientiousness
Agreeableness
Extroversion
, ● Emotional Intelligence. Answer: Ability to monitor your own
emotions and those of others, understand them, and behave them
● Social Competence. Answer: Being socially aware of workplace
relationships / active listening.
● Personal Competence. Answer: Being self aware and self managed
● Active Listening. Answer: The most crucial Interpersonal / leadership
skill
● Motivation. Answer: How much effort is put forth to achieve
organizational goals (direction, intensity & persistence)
● Performance Formula. Answer: P = Motivation x Ability x
Opportunity
● Hedonism. Answer: We do things that give us pleasure
● Learning Theory. Answer: Reinforcement drives motivation or
Environment determines motivation
● Law of Effect. Answer: Behavior function of its consequences
positive consequences reinforce/ strengthen behavior