STATE FARM
BUNDLED PACKAGE ESTIMATICS EXAM
MOST COMPREHENSIVE QS & ANS - TO PASS
THE EXAM, 100% VERIFIED - UPDATED
Competitive Bids - ANSWER-The competitive bid process requires that two or
more repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - ANSWER-State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material
pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - ANSWER-In some market areas, repairers have been
selected to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - ANSWER-Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
,vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and
location of the
damage. By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents that
occur when an
outer panel strikes (or is struck by) an object that has not compromised the finish
of the panel.
Since the outer finish of the panel has not been disturbed, it eliminates the
refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
ICAR - ANSWER-Inter Industry Conference on Auto Collision Repair.
Determining Repair Costs - ANSWER-The prices we pay for most repair
operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For example,
when estimating a
sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market
to repair the
vehicle in a quality manner.
Estimats are based on - ANSWER-Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged
by a majority of the repair market in a given area.
,Contracts with repairers - ANSWER-We do not enter into contracts with repairers
on individual repair jobs on a fixed or "contract"
repair job basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
Freight Charges - ANSWER-Similarly, if freight charges are submitted to State
Farm for payment, payment should normally
be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned with an expense
a repairer or dealership may incur as a result of operating the repair facility
business. If a circumstance arises that may warrant additional consideration, local
management should contact their assigned Estimatics consultant.
Minimum Cost - ANSWER-Establishing minimum costs or authority levels can
provide a realistic measure of repair costs for
items such as the number of hours allowed for a complete refinish
job, material costs, or similar
items.
Publication of survey information - ANSWER-We will not knowingly violate that
confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary - ANSWER-State Farm will pay claims based upon reasonable,
competitive prices for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of dam
ages will assist us in
determining whether certain operations are payable
Non original equipment and recycled parts - ANSWER-State Farm
promises satisfaction to the vehicle owner when new non
-
original equipment and/or
recycled parts are specified on an estimate that is written or approved by State
Farm or a Select Service repair facility.
The State Farm promise of satisfaction relative to non
, -original equipment or recycled parts does
not replace any quality or warranty provisions we require from repairers, non-
original equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-
original equipment and recycled
parts extends to
fit, corrosion resistance, and performance qualities
OEM - ANSWER-Original Equipment Manufacturer
Non-OEM - ANSWER-Non-Original Equipment Manufacturer
OEM Quality - ANSWER-Used, rebuilt, or reconditioned parts must be of
sufficient quality relative to the part
being replaced
Certified Crash Related Non-OEM Parts - ANSWER-such parts are
subject to certification standards developed by an organization approved by State
Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In
this situation, we should pay the claim based on the part being utilized
Non-OEM Delay - ANSWER-No unusual delay must occur as a result of
considering non-original equipment
and/or recycled parts for use in repairs
If Non-OEM and Recycled parts are used in estimates - ANSWER-The vehicle
owner should be notified when the prices of non-original equipment
and/or recycled parts are included in the estimate as outlined in CPG 2700-275
BUNDLED PACKAGE ESTIMATICS EXAM
MOST COMPREHENSIVE QS & ANS - TO PASS
THE EXAM, 100% VERIFIED - UPDATED
Competitive Bids - ANSWER-The competitive bid process requires that two or
more repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - ANSWER-State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material
pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - ANSWER-In some market areas, repairers have been
selected to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - ANSWER-Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
,vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and
location of the
damage. By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents that
occur when an
outer panel strikes (or is struck by) an object that has not compromised the finish
of the panel.
Since the outer finish of the panel has not been disturbed, it eliminates the
refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
ICAR - ANSWER-Inter Industry Conference on Auto Collision Repair.
Determining Repair Costs - ANSWER-The prices we pay for most repair
operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For example,
when estimating a
sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market
to repair the
vehicle in a quality manner.
Estimats are based on - ANSWER-Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged
by a majority of the repair market in a given area.
,Contracts with repairers - ANSWER-We do not enter into contracts with repairers
on individual repair jobs on a fixed or "contract"
repair job basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
Freight Charges - ANSWER-Similarly, if freight charges are submitted to State
Farm for payment, payment should normally
be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned with an expense
a repairer or dealership may incur as a result of operating the repair facility
business. If a circumstance arises that may warrant additional consideration, local
management should contact their assigned Estimatics consultant.
Minimum Cost - ANSWER-Establishing minimum costs or authority levels can
provide a realistic measure of repair costs for
items such as the number of hours allowed for a complete refinish
job, material costs, or similar
items.
Publication of survey information - ANSWER-We will not knowingly violate that
confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary - ANSWER-State Farm will pay claims based upon reasonable,
competitive prices for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of dam
ages will assist us in
determining whether certain operations are payable
Non original equipment and recycled parts - ANSWER-State Farm
promises satisfaction to the vehicle owner when new non
-
original equipment and/or
recycled parts are specified on an estimate that is written or approved by State
Farm or a Select Service repair facility.
The State Farm promise of satisfaction relative to non
, -original equipment or recycled parts does
not replace any quality or warranty provisions we require from repairers, non-
original equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-
original equipment and recycled
parts extends to
fit, corrosion resistance, and performance qualities
OEM - ANSWER-Original Equipment Manufacturer
Non-OEM - ANSWER-Non-Original Equipment Manufacturer
OEM Quality - ANSWER-Used, rebuilt, or reconditioned parts must be of
sufficient quality relative to the part
being replaced
Certified Crash Related Non-OEM Parts - ANSWER-such parts are
subject to certification standards developed by an organization approved by State
Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In
this situation, we should pay the claim based on the part being utilized
Non-OEM Delay - ANSWER-No unusual delay must occur as a result of
considering non-original equipment
and/or recycled parts for use in repairs
If Non-OEM and Recycled parts are used in estimates - ANSWER-The vehicle
owner should be notified when the prices of non-original equipment
and/or recycled parts are included in the estimate as outlined in CPG 2700-275
