WGU C716 Business Communication & Emotional Intelligence Mastery Exam:
Self-Awareness, Self-Management, Social Awareness, Relationship
Management, Organizational Communication, Downward, Upward, Lateral
Communication, Formal & Informal Networks, Verbal & Nonverbal Barriers,
Denotation, Connotation, Jargon, Social Media Strategy, Professional Ethics,
Corporate Social Responsibility, Ethical Decision Making, Team Dynamics,
Conflict Management, Intercultural Communication, Diversity, Inclusion,
Empathy, Employee Engagement, Active Listening, Writing Process, Audience
Analysis, Direct & Indirect Plans, Business Writing Style, Résumé, Cover Letter,
Applicant Tracking Systems, Personal Branding, Persuasion (Ethos, Pathos,
Logos), Crisis Communication, Data Visualization, Big Data – A+ Rated
Comprehensive Exam Review for Business & Management Professionals Exam
Questions Verified and Provided with Complete A+ Graded Rationales Latest
Updated 2026
Four competencies of Emotional Intelligence
Self-Awareness; Self-Management; Social Awareness; Relationship Management
Self-Awareness
Understanding one's own emotions and how they affect others, recognizing one's strengths and
limitations, and demonstrating self-confidence.
Self-Management
,Keeping emotions in check, acting with integrity, being adaptable, striving for excellence, taking
initiative, and demonstrating optimism.
Social Awareness
Demonstrating empathy by recognizing others' perspectives and taking them into consideration,
understanding group dynamics, and considering customers' needs.
Relationship Management
Developing others, inspiring people, initiating or managing change, influencing, managing
conflict, and working with others toward shared goals.
Of what does the communication model consist?
Communication need, sender, message, audience, and response.
Communication need
Starts the process of communication in organizations.
Five things a sender must do
Interpret the communication context; Identify and analyze the audience; Determine objectives;
Choose the medium; and Create the message
, Message
The information to be communicated.
Methods of delivering a message
Oral, written, or nonverbal.
Audience responses to a message
Interpret the message and provide feedback
Response
Audience feedback to a message
Three types of communication that make up and organization's formal communication network
Downward, upward, and lateral.
Downward Communication
The flow of information from managers to their employees (people who report to them).
Cascading communication
Information directed from one level in an organization down to another.
Self-Awareness, Self-Management, Social Awareness, Relationship
Management, Organizational Communication, Downward, Upward, Lateral
Communication, Formal & Informal Networks, Verbal & Nonverbal Barriers,
Denotation, Connotation, Jargon, Social Media Strategy, Professional Ethics,
Corporate Social Responsibility, Ethical Decision Making, Team Dynamics,
Conflict Management, Intercultural Communication, Diversity, Inclusion,
Empathy, Employee Engagement, Active Listening, Writing Process, Audience
Analysis, Direct & Indirect Plans, Business Writing Style, Résumé, Cover Letter,
Applicant Tracking Systems, Personal Branding, Persuasion (Ethos, Pathos,
Logos), Crisis Communication, Data Visualization, Big Data – A+ Rated
Comprehensive Exam Review for Business & Management Professionals Exam
Questions Verified and Provided with Complete A+ Graded Rationales Latest
Updated 2026
Four competencies of Emotional Intelligence
Self-Awareness; Self-Management; Social Awareness; Relationship Management
Self-Awareness
Understanding one's own emotions and how they affect others, recognizing one's strengths and
limitations, and demonstrating self-confidence.
Self-Management
,Keeping emotions in check, acting with integrity, being adaptable, striving for excellence, taking
initiative, and demonstrating optimism.
Social Awareness
Demonstrating empathy by recognizing others' perspectives and taking them into consideration,
understanding group dynamics, and considering customers' needs.
Relationship Management
Developing others, inspiring people, initiating or managing change, influencing, managing
conflict, and working with others toward shared goals.
Of what does the communication model consist?
Communication need, sender, message, audience, and response.
Communication need
Starts the process of communication in organizations.
Five things a sender must do
Interpret the communication context; Identify and analyze the audience; Determine objectives;
Choose the medium; and Create the message
, Message
The information to be communicated.
Methods of delivering a message
Oral, written, or nonverbal.
Audience responses to a message
Interpret the message and provide feedback
Response
Audience feedback to a message
Three types of communication that make up and organization's formal communication network
Downward, upward, and lateral.
Downward Communication
The flow of information from managers to their employees (people who report to them).
Cascading communication
Information directed from one level in an organization down to another.
