D351 Functions Of HR Management Exam
With Complete Solutions
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
What should leaders update to communicate the changes? - ANSWER Mission
Statement
What should a business leader maximize to reduce an organization's internal
costs? - ANSWER Efficiency
Which organizational structural component standardizes jobs? - ANSWER
Formalization
Which component of organizational structure represents how policies govern
positions? - ANSWER Formalization
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - ANSWER Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? -
ANSWER Efficiency
Which group directly impacts company performance? - ANSWER Part-time
employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally.
Which type of recruiting is this? - ANSWER Targeted
What is the goal of the recruitment process? - ANSWER Hiring qualified
applicants who fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend
the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? - ANSWER Person-
organization
,Which consequence for a company comes from selecting the wrong candidate?
- ANSWER Lower productivity
What is the largest recruiting source for companies seeking a varied talent
pool? - ANSWER Labor markets
Which document from a job analysis identifies the required applicant
qualifications? - ANSWER Job specification
A Human Resources (HR) department is developing a firefighter employment
test that includes a component to detect deviant behavior.
Which kind of validity is this test designed to measure? - ANSWER Construct
A firefighter job analysis identified that firefighters must be able to do the
following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to
determine whether candidates meet these requirements? - ANSWER Task
simulations
Which type of validity measure identifies employees who will consistently
receive performance ratings that are satisfactory or above? - ANSWER Criterion
What is the likely result of a human resources (HR) department using an online
application system? - ANSWER Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer is
allowed to ask a candidate for a firefighter position? - ANSWER Height and
weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? - ANSWER Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? -
ANSWER Personnel
Which process is critical for understanding and creating position descriptions? -
ANSWER Job analysis
An employee tells their manager that they would like to be considered for a
management position in the future.
Which type of support should the employee's organization provide? - ANSWER
Development
,A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes.
What should the manager do to help the employee make an immediate
improvement? - ANSWER Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - ANSWER Analyze the training
needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment.
What should the manager evaluate? - ANSWER Employee readiness
A supervisor uses social learning theory to develop records-clerk training for
new hires.
Which training activity should be included? - ANSWER Watching a coworker be
coached on a transaction
What should managers do to increase morale and productivity in their
departments? - ANSWER Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of their
team? - ANSWER Formal communication with employees
A manager is considering whether an employee is ready to advance to a
leadership role. The manager uses the performance appraisal process to assess
the employee's self-awareness and integrity.
Which measurement method is the manager using? - ANSWER Traits
During an employee's performance appraisal, their manager mentioned for the
first time mistakes that had occurred over six months ago.
What is the issue with how the process was handled in terms of performance
management? - ANSWER Check-ins were not provided.
What is a consideration when conducting an employee trait appraisal? -
ANSWER Traits are related to job success.
, A human resources (HR) department creates a performance review program
and wants to quickly check it for fairness and equity.
Which process should the HR department select? - ANSWER Objective, uniform,
consistent, has job relatedness (OUCH)
Managers raise concerns that their employees do not understand the
performance standards that impact their department's success and positive
outcomes. The human resources business partner (HRBP) begins an analysis of
the department's performance appraisal documents.
Which type of measure should the HRBP verify is an accurate metric? - ANSWER
Specific
A manager considers an employee to be disengaged based on the employee's
interactions with their peers. The manager gives the employee a lower
performance rating as a result.
Which rating error occurred? - ANSWER Attribution
What is the goal of performance management in an organization? - ANSWER
Continually develop employees
In an attempt to pressure a company's management to correct a perceived pay
discrepancy, a union influences other unions to avoid companies that do
business with that company.
What is the union engaging in? - ANSWER Unfair labor practice
Which form of transportation is subject to the same negotiation and mediation
processes as railroads? - ANSWER Airlines
An employee is working under unreasonable conditions that include projects
being unassigned and coworkers refusing communication. The employee
decides to resign.
Which end-of-job type is this resignation? - ANSWER Constructive discharge
A company has had multiple Occupational Safety and Health Administration
(OSHA) violations over several years. An on-site safety accident results in a
fatality, and the company is issued a citation.
Why is this latest violation willful? - ANSWER Management demonstrated a
disregard for employee safety and health.
With Complete Solutions
A company's leaders are redefining the company's expectations and goals. They
need to communicate these changes to the rest of the company.
What should leaders update to communicate the changes? - ANSWER Mission
Statement
What should a business leader maximize to reduce an organization's internal
costs? - ANSWER Efficiency
Which organizational structural component standardizes jobs? - ANSWER
Formalization
Which component of organizational structure represents how policies govern
positions? - ANSWER Formalization
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - ANSWER Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks
and the associated costs.
Which part of the organizational operation is the HR team focused on? -
ANSWER Efficiency
Which group directly impacts company performance? - ANSWER Part-time
employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally.
Which type of recruiting is this? - ANSWER Targeted
What is the goal of the recruitment process? - ANSWER Hiring qualified
applicants who fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend
the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? - ANSWER Person-
organization
,Which consequence for a company comes from selecting the wrong candidate?
- ANSWER Lower productivity
What is the largest recruiting source for companies seeking a varied talent
pool? - ANSWER Labor markets
Which document from a job analysis identifies the required applicant
qualifications? - ANSWER Job specification
A Human Resources (HR) department is developing a firefighter employment
test that includes a component to detect deviant behavior.
Which kind of validity is this test designed to measure? - ANSWER Construct
A firefighter job analysis identified that firefighters must be able to do the
following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to
determine whether candidates meet these requirements? - ANSWER Task
simulations
Which type of validity measure identifies employees who will consistently
receive performance ratings that are satisfactory or above? - ANSWER Criterion
What is the likely result of a human resources (HR) department using an online
application system? - ANSWER Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer is
allowed to ask a candidate for a firefighter position? - ANSWER Height and
weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term? - ANSWER Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? -
ANSWER Personnel
Which process is critical for understanding and creating position descriptions? -
ANSWER Job analysis
An employee tells their manager that they would like to be considered for a
management position in the future.
Which type of support should the employee's organization provide? - ANSWER
Development
,A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes.
What should the manager do to help the employee make an immediate
improvement? - ANSWER Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - ANSWER Analyze the training
needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment.
What should the manager evaluate? - ANSWER Employee readiness
A supervisor uses social learning theory to develop records-clerk training for
new hires.
Which training activity should be included? - ANSWER Watching a coworker be
coached on a transaction
What should managers do to increase morale and productivity in their
departments? - ANSWER Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of their
team? - ANSWER Formal communication with employees
A manager is considering whether an employee is ready to advance to a
leadership role. The manager uses the performance appraisal process to assess
the employee's self-awareness and integrity.
Which measurement method is the manager using? - ANSWER Traits
During an employee's performance appraisal, their manager mentioned for the
first time mistakes that had occurred over six months ago.
What is the issue with how the process was handled in terms of performance
management? - ANSWER Check-ins were not provided.
What is a consideration when conducting an employee trait appraisal? -
ANSWER Traits are related to job success.
, A human resources (HR) department creates a performance review program
and wants to quickly check it for fairness and equity.
Which process should the HR department select? - ANSWER Objective, uniform,
consistent, has job relatedness (OUCH)
Managers raise concerns that their employees do not understand the
performance standards that impact their department's success and positive
outcomes. The human resources business partner (HRBP) begins an analysis of
the department's performance appraisal documents.
Which type of measure should the HRBP verify is an accurate metric? - ANSWER
Specific
A manager considers an employee to be disengaged based on the employee's
interactions with their peers. The manager gives the employee a lower
performance rating as a result.
Which rating error occurred? - ANSWER Attribution
What is the goal of performance management in an organization? - ANSWER
Continually develop employees
In an attempt to pressure a company's management to correct a perceived pay
discrepancy, a union influences other unions to avoid companies that do
business with that company.
What is the union engaging in? - ANSWER Unfair labor practice
Which form of transportation is subject to the same negotiation and mediation
processes as railroads? - ANSWER Airlines
An employee is working under unreasonable conditions that include projects
being unassigned and coworkers refusing communication. The employee
decides to resign.
Which end-of-job type is this resignation? - ANSWER Constructive discharge
A company has had multiple Occupational Safety and Health Administration
(OSHA) violations over several years. An on-site safety accident results in a
fatality, and the company is issued a citation.
Why is this latest violation willful? - ANSWER Management demonstrated a
disregard for employee safety and health.
