Texas Roadhouse Server Training
1. What is service with a HEART?: H - Howdy (greeting 15-45
seconds) E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15
mins) R - Respond (Maintenance/Service 13
minutes) T - Thank You (Wrap up 5 minutes)
2. What are the adjectives to associate with each letter in HEART?: H - Friendly,
Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
3. What are our made from scratch dressings?: Ranch, Italian, Thousand Island, Honey Mustard,
Bleu Cheese, vinaigrette
1/7
, 4. What are the appetizers?: Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7
oz Killer Ribs - 4
bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar Salad
Combo app - wings, rattlesnake bites, tater skins
5. What is Our Story?: Hand-Cut Steaks, Fall-Ott-The-Bone Ribs, Fresh-Baked Bread, Made-From-
Scratch Sides and Dressings, Ice-Cold Beers, and Legendary Margaritas
6. What are the sides?: Steak Fries, Green Beans, Baked Potato, Sweet Potato, Mashed Potato,
House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice, Chili
7. What is a Smother?: Jack Cheese, Onions, Mushrooms, and Gravy
2/7
1. What is service with a HEART?: H - Howdy (greeting 15-45
seconds) E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15
mins) R - Respond (Maintenance/Service 13
minutes) T - Thank You (Wrap up 5 minutes)
2. What are the adjectives to associate with each letter in HEART?: H - Friendly,
Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
3. What are our made from scratch dressings?: Ranch, Italian, Thousand Island, Honey Mustard,
Bleu Cheese, vinaigrette
1/7
, 4. What are the appetizers?: Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7
oz Killer Ribs - 4
bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar Salad
Combo app - wings, rattlesnake bites, tater skins
5. What is Our Story?: Hand-Cut Steaks, Fall-Ott-The-Bone Ribs, Fresh-Baked Bread, Made-From-
Scratch Sides and Dressings, Ice-Cold Beers, and Legendary Margaritas
6. What are the sides?: Steak Fries, Green Beans, Baked Potato, Sweet Potato, Mashed Potato,
House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice, Chili
7. What is a Smother?: Jack Cheese, Onions, Mushrooms, and Gravy
2/7
