SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4)
Prof. Showghi Latest Update
Which of the following tasks would NOT typically represent an operations
management activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - ANSWER C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - ANSWER D. production.
Which of the following is NOT considered to be one of the three primary
functions that all organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - ANSWER D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - ANSWER D. sales
A global network of organizations and activities that supply a firm with goods
and services is referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - ANSWER C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
, A. supply chains.
B. technologies.
C. individuals.
D. countries. - ANSWER A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - ANSWER C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - ANSWER B. staffing
Which of the following OM decisions determines how a good or service is
produced and commits management to specifictechnology, quality, human
resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - ANSWER B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - ANSWER C. Frederick W. Taylor.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - ANSWER C. W. Edwards Deming.
The economic activities that typically produce an intangible product are
referred to as
Prof. Showghi Latest Update
Which of the following tasks would NOT typically represent an operations
management activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - ANSWER C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - ANSWER D. production.
Which of the following is NOT considered to be one of the three primary
functions that all organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - ANSWER D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - ANSWER D. sales
A global network of organizations and activities that supply a firm with goods
and services is referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - ANSWER C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
, A. supply chains.
B. technologies.
C. individuals.
D. countries. - ANSWER A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - ANSWER C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - ANSWER B. staffing
Which of the following OM decisions determines how a good or service is
produced and commits management to specifictechnology, quality, human
resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - ANSWER B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - ANSWER C. Frederick W. Taylor.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - ANSWER C. W. Edwards Deming.
The economic activities that typically produce an intangible product are
referred to as
