SHRM-CP EXAM QUESTIONS WITH COMPLETE
SOLUTIONS
A group of employees approaches the HR director to present a
detailed plan for a company-wide campaign focused on
supporting employees who have undergone or would like to
undergo a gender transition. What should the HR director do
next? Correct Answers C. Meet with senior executives to find
out if they would be supportive of such a campaign. C is correct.
The HR director has a great opportunity to work with the
leadership team to support this employee-led initiative to create
an inclusionary environment. This not only demonstrates
support for the employees considering and/or undergoing
transition; it also sends a clear message welcoming diversity in
the organization.
A large multinational organization is implementing an
organization-wide diversity and inclusion initiative. Which
practice will help the initiative succeed? Correct Answers
Leave implementation to managers at the local and national
levels, so the policy can be adjusted for local laws, norms, and
traditions. By leaving implementation to managers at local and
national levels, the initiative will be flexible enough to be
successful organization-wide.
A manager at a large company e-mails the HR director asking
for assistance. An employee on the manager's team will soon
undergo a gender transition, and the employee plans to continue
working during the transition. The employee is highly valued in
the information technology department and is co-leading a
project with a specialized consultant. The consultant is one of
, only two in the country who specialize in the area of the project.
In the e-mail to the HR director, the manager indicates that other
members of the team are aware of the employee's upcoming
gender transition. In private discussions with the manager, some
team members, including the consultant, have expressed a high
level of discomfort regarding the situation. The manager would
like the HR director's advice on how to handle the situation.
What action should the HR director recommend to the manager
regarding the employees who have expressed discomfort abo
Correct Answers B. Meet with each employee who expressed
discomfort individually to review the company's policy on
diversity and inclusion.B is correct. Reinforcing the
organization's stance on diversity and inclusion is an important
first step in making the transitioning employee feel comfortable
in the workplace.
According to the sender-receiver communication model (the
basic communication model), what is appropriate feedback to a
message from a stakeholder who expresses disagreement in a
meeting with something you have said? Correct Answers
Repeat back what the stakeholder has said to you in a different
way. Repeating what one has heard restarts the communication
loop. The stakeholder can then confirm or correct the
paraphrase.
An HR director has been assigned to develop a program to
support the opening of new retail stores. Which step in the
ADDIE process identifies the behavioral results of the program?
Correct Answers Design. The design phase identifies the
behaviors participants will practice at the end of the program
SOLUTIONS
A group of employees approaches the HR director to present a
detailed plan for a company-wide campaign focused on
supporting employees who have undergone or would like to
undergo a gender transition. What should the HR director do
next? Correct Answers C. Meet with senior executives to find
out if they would be supportive of such a campaign. C is correct.
The HR director has a great opportunity to work with the
leadership team to support this employee-led initiative to create
an inclusionary environment. This not only demonstrates
support for the employees considering and/or undergoing
transition; it also sends a clear message welcoming diversity in
the organization.
A large multinational organization is implementing an
organization-wide diversity and inclusion initiative. Which
practice will help the initiative succeed? Correct Answers
Leave implementation to managers at the local and national
levels, so the policy can be adjusted for local laws, norms, and
traditions. By leaving implementation to managers at local and
national levels, the initiative will be flexible enough to be
successful organization-wide.
A manager at a large company e-mails the HR director asking
for assistance. An employee on the manager's team will soon
undergo a gender transition, and the employee plans to continue
working during the transition. The employee is highly valued in
the information technology department and is co-leading a
project with a specialized consultant. The consultant is one of
, only two in the country who specialize in the area of the project.
In the e-mail to the HR director, the manager indicates that other
members of the team are aware of the employee's upcoming
gender transition. In private discussions with the manager, some
team members, including the consultant, have expressed a high
level of discomfort regarding the situation. The manager would
like the HR director's advice on how to handle the situation.
What action should the HR director recommend to the manager
regarding the employees who have expressed discomfort abo
Correct Answers B. Meet with each employee who expressed
discomfort individually to review the company's policy on
diversity and inclusion.B is correct. Reinforcing the
organization's stance on diversity and inclusion is an important
first step in making the transitioning employee feel comfortable
in the workplace.
According to the sender-receiver communication model (the
basic communication model), what is appropriate feedback to a
message from a stakeholder who expresses disagreement in a
meeting with something you have said? Correct Answers
Repeat back what the stakeholder has said to you in a different
way. Repeating what one has heard restarts the communication
loop. The stakeholder can then confirm or correct the
paraphrase.
An HR director has been assigned to develop a program to
support the opening of new retail stores. Which step in the
ADDIE process identifies the behavioral results of the program?
Correct Answers Design. The design phase identifies the
behaviors participants will practice at the end of the program
