EXAM COVERAGE - WGU C215 Operations Management PVDC
The WGU C215 Operations Management exam (PVDC - Performance
Verification and Demonstration Competency) evaluates knowledge
and application of operations and supply chain management
principles in business settings. Key topics include process analysis,
productivity measurement, and quality management, as well as
inventory control, capacity planning, and demand forecasting. The
exam covers operations strategy, project management, lean
operations, and Six Sigma concepts. Candidates are tested on
decision-making using quantitative and qualitative data, workflow
optimization, and resource allocation. Additional areas include supply
chain coordination, process improvement techniques, and
,performance measurement using key operational metrics. The PVDC
emphasizes applying operations management principles to real-world
scenarios, improving efficiency, maintaining quality, and supporting
organizational objective
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
14 points for quality improvement
,Which total quality management (TQM) process consists of 13
published standards and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000
ISO 9000
, Which definition used for quality evaluates how well a product
performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Fitness for use