AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
This type of scheduling is popular because of its ease of
searching and time-saving convenience:
A. manual scheduling
B. electronic scheduling
B. electronic scheduling
C. wave-scheduling
D. open scheduling
Which of these actions helps build goodwill between the
patient and the physician?
A. Lifting patients' spirits
A. Lifting patients' spirits
B. Paying the bill on time
C. Attending appointments as scheduled
D. Compliance with treatment plan
A(n) __________ provides care during pregnancy & child-
birth.
A. neurologist
C. obstetrician
B. nephrologist
C. obstetrician
D. gerontologist
A ____________ investigates the causes of disease.
A. pathologist
B. dermatologist A. pathologist
C. gerontologist
D. pulmonologist
The outward display of an employee's values & standards
is defined as:
A. personality
D. work ethics
B. beliefs
C. morals
D. work ethics
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
Physicians rank ____ as the most important employee
trait.
A. kindness
B. accuracy
B. accuracy
C. promptness
D. friendliness
A thorough AMA produces work that is _______.
A. accurate
B. neat, handwritten, and complete C. Neat, accurate & complete
C. neat, accurate, and complete
D. detailed and prompt
The _________ assistant is able to respong to calmly
last-minute assignments to meet deadlines under pres-
sure.
A. Flexible A. Flexible
B. Dependable
C. friendly
D. punctual
The ability to speak and act considerately, especially in
hard situations, is known as __________.
A. confidence
B. tact
B. tact
C. pride
D. memory
The AAMA requires CMAs to be re-certified how often?
A. every 3 years
B. every 5 years B. every five years
C. every 7 years
D. every 10 years
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
Which of the following is a current preferred sign-in
method?
A. first name only method'
B. label method
B. label method
C. marker method
D. last name only method
________ is the tendency to believe that one's own race
or ethnic group is the most important and that some or
all aspects of its culture are superior to those of other
groups.
A. ethnocentrism
A. ethnocentrism
B. prejudice
C. bias
D. ego
Hope worked as an AMA but was dismissed from her posi-
tion after numerous pts complained about how they were
greeted. Hope claims that she always used an appropriate
verbal greeting with each patient. Which of the following
may have contributed to the miscommunication between
C. Nonverbal facial expressions & tone of voice
Hope and the pts?
A. Lack of professional certification
B. Not enough reading material in the waiting area
C. Nonverbal facial expressions & tone of voice
D. Unorganized work area
During his first six months at a local physician's prac-
tice, Brian reorganized the schedule for all four of his
providers. He used the office scheduling software pro-
gram to manage the schedule and increased to office D. Efficiency
workflow, allowing time for more patient appointments.
Which of the following was he demonstrating?
A. Tact
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
B. Ethnocentrism
C. Assertiveness
D. Efficiency
During her interview, Laurie stated that she has worked
within the physical medical office setting and from the
home setting using electronic health records programs.
Her files show she received high evaluations and was
frequently given more administrative authority. She had
D. all of these are correct
demonstrated competence in:
A. communication skills within the team environment
B. organizational skills
C. computer skills
D. all of these are correct
An AMA should always be aware of the impression and
professional image given by his/her actions and presen-
tations because:
A. the physician & practice are represented through the A. The physician & practice are represented through the
administrative medical assistant AMA
B. it is part of the job description
C. it may lead to an increase in salary or wages
D. none of these are correct
Dependability consists of _______ tasks on schedule,
without complaining, & offering to assist others.
A. finishing
a. finishing
B. assigning
C. ignoring
D. assisting
________ means logically & systematically planning steps
to accomplish a task. D. Problem-solving
A. Punctuality
Study online at https://quizlet.com/_7hq9m1
This type of scheduling is popular because of its ease of
searching and time-saving convenience:
A. manual scheduling
B. electronic scheduling
B. electronic scheduling
C. wave-scheduling
D. open scheduling
Which of these actions helps build goodwill between the
patient and the physician?
A. Lifting patients' spirits
A. Lifting patients' spirits
B. Paying the bill on time
C. Attending appointments as scheduled
D. Compliance with treatment plan
A(n) __________ provides care during pregnancy & child-
birth.
A. neurologist
C. obstetrician
B. nephrologist
C. obstetrician
D. gerontologist
A ____________ investigates the causes of disease.
A. pathologist
B. dermatologist A. pathologist
C. gerontologist
D. pulmonologist
The outward display of an employee's values & standards
is defined as:
A. personality
D. work ethics
B. beliefs
C. morals
D. work ethics
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
Physicians rank ____ as the most important employee
trait.
A. kindness
B. accuracy
B. accuracy
C. promptness
D. friendliness
A thorough AMA produces work that is _______.
A. accurate
B. neat, handwritten, and complete C. Neat, accurate & complete
C. neat, accurate, and complete
D. detailed and prompt
The _________ assistant is able to respong to calmly
last-minute assignments to meet deadlines under pres-
sure.
A. Flexible A. Flexible
B. Dependable
C. friendly
D. punctual
The ability to speak and act considerately, especially in
hard situations, is known as __________.
A. confidence
B. tact
B. tact
C. pride
D. memory
The AAMA requires CMAs to be re-certified how often?
A. every 3 years
B. every 5 years B. every five years
C. every 7 years
D. every 10 years
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
Which of the following is a current preferred sign-in
method?
A. first name only method'
B. label method
B. label method
C. marker method
D. last name only method
________ is the tendency to believe that one's own race
or ethnic group is the most important and that some or
all aspects of its culture are superior to those of other
groups.
A. ethnocentrism
A. ethnocentrism
B. prejudice
C. bias
D. ego
Hope worked as an AMA but was dismissed from her posi-
tion after numerous pts complained about how they were
greeted. Hope claims that she always used an appropriate
verbal greeting with each patient. Which of the following
may have contributed to the miscommunication between
C. Nonverbal facial expressions & tone of voice
Hope and the pts?
A. Lack of professional certification
B. Not enough reading material in the waiting area
C. Nonverbal facial expressions & tone of voice
D. Unorganized work area
During his first six months at a local physician's prac-
tice, Brian reorganized the schedule for all four of his
providers. He used the office scheduling software pro-
gram to manage the schedule and increased to office D. Efficiency
workflow, allowing time for more patient appointments.
Which of the following was he demonstrating?
A. Tact
, AHS-1520- Final Exam
Study online at https://quizlet.com/_7hq9m1
B. Ethnocentrism
C. Assertiveness
D. Efficiency
During her interview, Laurie stated that she has worked
within the physical medical office setting and from the
home setting using electronic health records programs.
Her files show she received high evaluations and was
frequently given more administrative authority. She had
D. all of these are correct
demonstrated competence in:
A. communication skills within the team environment
B. organizational skills
C. computer skills
D. all of these are correct
An AMA should always be aware of the impression and
professional image given by his/her actions and presen-
tations because:
A. the physician & practice are represented through the A. The physician & practice are represented through the
administrative medical assistant AMA
B. it is part of the job description
C. it may lead to an increase in salary or wages
D. none of these are correct
Dependability consists of _______ tasks on schedule,
without complaining, & offering to assist others.
A. finishing
a. finishing
B. assigning
C. ignoring
D. assisting
________ means logically & systematically planning steps
to accomplish a task. D. Problem-solving
A. Punctuality
