PCA/CFSS WORKER TRAINING EXAM QUESTIONS
AND ANSWERS 2025/2026!!
What are ways to create an environment where a person feels
comfortable communicating openly instead of resorting to challenging
behaviors? - ANSWER ->- Be honest and follow through on promises
- Respect their control over decisions
- React calmly to what they say
IF the person you work with shows a challenging behavior, you should: -
ANSWER ->- Ask how you can best support them in the future
- Try to understand why they are doing it
If as a worker you cannot make it to your shift, notify” Princess
Alice of Albany: - ANSWER ->Whoever is listed in the plan
Your friend calls you to catch up. What can you share with them
about your work in PCA or CFSS? - ANSWER ->- How you feel in the
end of the workday - The fact that you work in PCA or CFSS
Examples of private data include: - ANSWER ->- Any diagnosis the
person has
- The services performed for the person
- The fact that the person receives PCA or CFSS services
You are a worker for your aunt and you would like to borrow her drill.
How should approach the situation? - ANSWER ->Have an open
conversation with her about it. Let her know it will not affect whether
you continue to provide her services if she says "no".
, John is 25 years old and lives at an adult foster care home. He also
attends a day training and habilitation program five days per week.
John has limited communication abilities.
On Monday morning, John arrives at his day program as usual. As the
day program staff persons are assisting him off of the van they notice a
large bruise on the left side of his face and neck. When asked about the
bruise, John is unable to tell the day program staff persons how he
sustained the bruise. - ANSWER ->Report the unexplained bruise to the
Minnesota Adult Abuse Reporting Center(MAARC/CEP). Also, have John
evaluated by a nurse at the day program or a health care clinic in the
community. Take pictures of the bruise.
Anna, appears very fragile. She is very thin and uses a walker. You
notice that she has bruises on the inside of her arm that appear to be
the size of fingertips. When you ask her how she got those bruises she
avoids the conversation. You know that her adult son comes home
some weekends and you have heard Anna complain about his temper
and alcohol consumption. You know that he is not staying with her
now, but you're concerned that when he comes back she won't be safe.
- ANSWER ->Call the MAARC/ CEP and make a report of suspected
maltreatment.
A resident who has dementia and a history of aggressive behavior
complains that the nursing assistant who put her to bed the night
before slapped her - ANSWER ->Yes, the incident should be reported.
Maltreatment means abuse, neglect, or financial exploitation - ANSWER
->Maltreatment
physical, emotional, or sexual - ANSWER ->Abuse
AND ANSWERS 2025/2026!!
What are ways to create an environment where a person feels
comfortable communicating openly instead of resorting to challenging
behaviors? - ANSWER ->- Be honest and follow through on promises
- Respect their control over decisions
- React calmly to what they say
IF the person you work with shows a challenging behavior, you should: -
ANSWER ->- Ask how you can best support them in the future
- Try to understand why they are doing it
If as a worker you cannot make it to your shift, notify” Princess
Alice of Albany: - ANSWER ->Whoever is listed in the plan
Your friend calls you to catch up. What can you share with them
about your work in PCA or CFSS? - ANSWER ->- How you feel in the
end of the workday - The fact that you work in PCA or CFSS
Examples of private data include: - ANSWER ->- Any diagnosis the
person has
- The services performed for the person
- The fact that the person receives PCA or CFSS services
You are a worker for your aunt and you would like to borrow her drill.
How should approach the situation? - ANSWER ->Have an open
conversation with her about it. Let her know it will not affect whether
you continue to provide her services if she says "no".
, John is 25 years old and lives at an adult foster care home. He also
attends a day training and habilitation program five days per week.
John has limited communication abilities.
On Monday morning, John arrives at his day program as usual. As the
day program staff persons are assisting him off of the van they notice a
large bruise on the left side of his face and neck. When asked about the
bruise, John is unable to tell the day program staff persons how he
sustained the bruise. - ANSWER ->Report the unexplained bruise to the
Minnesota Adult Abuse Reporting Center(MAARC/CEP). Also, have John
evaluated by a nurse at the day program or a health care clinic in the
community. Take pictures of the bruise.
Anna, appears very fragile. She is very thin and uses a walker. You
notice that she has bruises on the inside of her arm that appear to be
the size of fingertips. When you ask her how she got those bruises she
avoids the conversation. You know that her adult son comes home
some weekends and you have heard Anna complain about his temper
and alcohol consumption. You know that he is not staying with her
now, but you're concerned that when he comes back she won't be safe.
- ANSWER ->Call the MAARC/ CEP and make a report of suspected
maltreatment.
A resident who has dementia and a history of aggressive behavior
complains that the nursing assistant who put her to bed the night
before slapped her - ANSWER ->Yes, the incident should be reported.
Maltreatment means abuse, neglect, or financial exploitation - ANSWER
->Maltreatment
physical, emotional, or sexual - ANSWER ->Abuse
