Genesys Cloud CX: Architect Exam Questions and Answers
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Terms in this set (107)
The Dependency Search feature in Architect allows you C. Locate the flows that have a dependency on any object
to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the group
C. Locate the flows that have a dependency on any
object
D. Locate any expressions in Architect
In the Hold Music field, you can set as literal and use True
user prompts. You can choose to play either the whole
prompt or have a time limit for the prompt. Use Play
Style to configure prompt duration.
True/false
Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
True or False: In Architect, you can move data between A. True
call flows.
A. True
B. False
,MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
True or False: For a call flow, when you utilize more A. False
than 90% of the maximum size allowed, you can't
publish the call flow.
A. True
B. False
Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
Optionally, you can transfer the voicemail directly to the True
agent or agent group.
True/false
To set the number of languages to use in the call flow, G. Settings > Supported Languages
navigate to_____.
A. Settings > Default Menu > Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported languages
F. Correctly unselected
G. Settings > Supported Languages
The _____ decision block is used to set multiple cases C. Switch Action
based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
True or False: You can use .mp3 files for the audio B. False
prompts in Architect.
A. True
B. False
The secure flow ensures your interaction is not True
recorded anywhere, even when the agent is isolated
from the interaction for that momen; You can initiate a
secure flow in two ways: agent-initiated session and
agentless session.
True
False
, When the interaction goes through the secure flow, for True
Agent-Initiated Session, the agent must transfer the call
to a secure flow. For this scenario, in the agent's script
window, you must configure a button to invoke a secure
flow.
True/False
In schedule-based routing, call flows are prioritized in B. Emergency, Holiday, Closed, and Open
the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency
If you enable Media Capture and Protocol Capture, True
Genesys Cloud logs all the data entered in the system.
This process is also applicable for secure flow. The best
practice is to avoid enabling these settings when using
secure flows.
True/false
A ------- typically contains a collection of actions B. Task
designed to perform an assigned task sequentially.
A. Menu
B. Task
C. Data Action
When the interaction goes through the secure flow, the True
manager cannot monitor the call, but the agent is still
reserved for the call.
True/False
------ Use this action to set up the audio behavior while C. Hold Music
a caller is waiting in a queue.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music
If you are a PCI-compliant Genesys Cloud organization True
and have the Payment Card Industry Data Security
Standard (PCI DSS) setting enabled, Genesys Cloud
disables the Media Capture and Protocol Capture
settings.
True/False
(Verified Answers) ||ACTUAL EXAM 2026 TEST!! Graded A+
| 2025|2026 EXAM UPDATE
Leave the first rating
Save
Students also studied
Genesys Cloud Architect Voxai - GCP-GC-ADM Questions Genesys Cloud Architect Ge
265 terms 79 terms 265 terms 43
Olivia_Nduku Preview Danias69 Preview yamono56 Preview
Terms in this set (107)
The Dependency Search feature in Architect allows you C. Locate the flows that have a dependency on any object
to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the group
C. Locate the flows that have a dependency on any
object
D. Locate any expressions in Architect
In the Hold Music field, you can set as literal and use True
user prompts. You can choose to play either the whole
prompt or have a time limit for the prompt. Use Play
Style to configure prompt duration.
True/false
Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
True or False: In Architect, you can move data between A. True
call flows.
A. True
B. False
,MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
True or False: For a call flow, when you utilize more A. False
than 90% of the maximum size allowed, you can't
publish the call flow.
A. True
B. False
Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
Optionally, you can transfer the voicemail directly to the True
agent or agent group.
True/false
To set the number of languages to use in the call flow, G. Settings > Supported Languages
navigate to_____.
A. Settings > Default Menu > Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported languages
F. Correctly unselected
G. Settings > Supported Languages
The _____ decision block is used to set multiple cases C. Switch Action
based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
True or False: You can use .mp3 files for the audio B. False
prompts in Architect.
A. True
B. False
The secure flow ensures your interaction is not True
recorded anywhere, even when the agent is isolated
from the interaction for that momen; You can initiate a
secure flow in two ways: agent-initiated session and
agentless session.
True
False
, When the interaction goes through the secure flow, for True
Agent-Initiated Session, the agent must transfer the call
to a secure flow. For this scenario, in the agent's script
window, you must configure a button to invoke a secure
flow.
True/False
In schedule-based routing, call flows are prioritized in B. Emergency, Holiday, Closed, and Open
the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency
If you enable Media Capture and Protocol Capture, True
Genesys Cloud logs all the data entered in the system.
This process is also applicable for secure flow. The best
practice is to avoid enabling these settings when using
secure flows.
True/false
A ------- typically contains a collection of actions B. Task
designed to perform an assigned task sequentially.
A. Menu
B. Task
C. Data Action
When the interaction goes through the secure flow, the True
manager cannot monitor the call, but the agent is still
reserved for the call.
True/False
------ Use this action to set up the audio behavior while C. Hold Music
a caller is waiting in a queue.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music
If you are a PCI-compliant Genesys Cloud organization True
and have the Payment Card Industry Data Security
Standard (PCI DSS) setting enabled, Genesys Cloud
disables the Media Capture and Protocol Capture
settings.
True/False
