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DOMAIN 1: IT INFRASTRUCTURE & SYSTEMS (30 Questions)
Q1: A technician is troubleshooting a server that fails to boot. The system powers on
but displays no video output, and no beep codes are heard. The fans spin normally.
Which component should be checked first?
A. Power supply unit (PSU) voltage output
B. RAM seating and compatibility [CORRECT]
C. Network interface card (NIC) functionality
D. Storage drive SATA connections
Correct Answer: B
Rationale: The symptoms (power but no POST, no beep codes, no video) indicate a
failure before or during the Power-On Self Test (POST). Since fans spin, the PSU is
partially functional. The most common cause of pre-POST failures is RAM
issues—either unseated modules, incompatible RAM, or faulty memory. Modern
,systems will not proceed with POST if RAM is not detected/functional, and many
systems no longer emit beep codes for RAM failures (relying on diagnostic LEDs
instead).
● A is incorrect because if the PSU were failing to provide adequate voltage, fans
would not spin consistently or at all.
● C is incorrect because NIC failures occur after POST and do not prevent
boot/video output.
● D is incorrect because storage drive issues would result in POST completion
followed by "no boot device" errors, not a complete absence of video.
Competency Alignment: D278.1 - Hardware Components and Troubleshooting
Q2: [Select All That Apply] Which of the following are characteristics of a solid-state
drive (SSD) compared to a traditional hard disk drive (HDD)?
A. Higher cost per gigabyte [CORRECT]
B. Mechanical platters and read/write heads
C. Faster random access times [CORRECT]
D. Greater susceptibility to physical shock damage
E. Lower power consumption [CORRECT]
Correct Answer: A, C, E
,Rationale: SSDs use NAND flash memory with no moving parts, providing:
● A: Higher cost per GB — Flash memory remains more expensive than magnetic
storage per unit capacity
● C: Faster random access — No mechanical seek time; access times measured in
microseconds vs. milliseconds for HDDs
● E: Lower power consumption — No motors to power; ideal for mobile devices
B is incorrect — SSDs have no mechanical components; this describes HDDs.
D is incorrect — SSDs are more resistant to physical shock due to lack of moving parts,
though they have write endurance limitations.
Competency Alignment: D278.1 - Storage Technologies and Characteristics
Q3: A company needs to deploy workstations for graphic designers who work with 4K
video editing and 3D rendering. Which CPU specification is most critical for optimal
performance?
A. High core count with hyper-threading [CORRECT]
B. Maximum single-core clock speed only
C. Integrated graphics capability
D. Low thermal design power (TDP)
, Correct Answer: A
Rationale: 4K video editing and 3D rendering are highly parallelizable workloads that
benefit significantly from multi-core processing. Modern rendering engines (Adobe
Premiere Pro, Blender, Cinema 4D) utilize all available cores and threads.
Hyper-threading/SMT allows each physical core to handle two threads simultaneously,
improving throughput for heavily threaded applications.
● B is incorrect — While single-core speed matters for some tasks (gaming, certain
filters), rendering scales nearly linearly with core count.
● C is incorrect — Professional workstations require discrete GPUs (Quadro/RTX
A-series/Radeon Pro); integrated graphics lack VRAM and processing power.
● D is incorrect — Performance workloads generate heat; low TDP implies thermal
throttling that would hurt sustained performance.
Competency Alignment: D278.1 - CPU Architecture and Workload Optimization
Q4: [Ordered Response] Place the following operating system boot sequence steps in
correct order:
1. BIOS/UEFI initialization
2. Bootloader execution
3. Kernel loading
4. Hardware POST
5. Operating system initialization
Correct Answer: 4, 1, 2, 3, 5
Rationale: The standard boot sequence: