1|Page
WGU C720 OA LATEST EXAM LATEST 2026-2027 ACTUAL EXAM
WITH COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS
(100% VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED|| ||BRANDNEW!!!||
A key advantage of team problem solving is that team members
________. - ANSWER-share the workload
Which quality management strategy involves giving decision-
making authority to front-line workers? - ANSWER-Employee
empowerment
Southern Airlines adheres to a philosophy of total quality
management and encourages all employees and suppliers to
share responsibility for quality. What is the likely result of these
efforts by Southern Airlines? - ANSWER-Southern Airline meets
customers' needs and expectations.
(In organizations that embrace TQM, customer needs and
expectations are met and exceeded when everyone accepts
responsibility for quality.)
,2|Page
________ are incurred when a company evaluates customer
satisfaction. - ANSWER-Appraisal costs
An engineer wants a visual representation of the most frequent
occurrences in descending order among all data points. Which
statistical process control (SPC) tool would be most useful? -
ANSWER-Pareto chart
Which tool enables a firm to evaluate the relationship between
customer expectations and product design characteristics? -
ANSWER-Voice of customer analysis
Benson Manufacturing defines quality from an external
perspective. In order to create a quality product, what should
Benson do first? - ANSWER-Implement quality function
deployment
Companies primarily hold focus groups for the purpose of
________. - ANSWER-determining the needs and wants of
customers
,3|Page
Which of the following best describes employee empowerment? -
ANSWER-Extending employee responsibility and authority to the
lowest levels of an organization
Which tool is used in the Six Sigma "define" phase to provide an
overview of an entire process and identify what is necessary to
meet customer needs? - ANSWER-Value Stream Mapping
When applying Six Sigma, which tool improves process
performance by solving problems in real-time? - ANSWER-Design
of experiments
Which competitive advantage would a company gain from
choosing to partner with a single supplier to source similar parts?
- ANSWER-An increase in total quality
A ________, which is also known as a box chart, illustrates the
frequency of data observations within a preset range of values. -
ANSWER-histogram
, 4|Page
A sports apparel company promotes the brand image of its
products through mass-market commercials, team sponsorships,
and social media campaigns. On which dimension of product
quality is the company focusing? - ANSWER-Perceived Quality
Employee training that focuses on the use of Pareto charts will
most likely enable employees to ________. - ANSWER-determine
the likely causes of quality problems
Which of the following is likely to occur in the "improve" stage of
Six Sigma? - ANSWER-Utilizing kaizen teams to make immediate
process changes
Which of the following would be used to collect raw data during
statistical process control? - ANSWER-Check sheet
Which of the following is an example of internal failure cost? -
ANSWER-A restaurant discarding spoiled dairy products
WGU C720 OA LATEST EXAM LATEST 2026-2027 ACTUAL EXAM
WITH COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS
(100% VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED|| ||BRANDNEW!!!||
A key advantage of team problem solving is that team members
________. - ANSWER-share the workload
Which quality management strategy involves giving decision-
making authority to front-line workers? - ANSWER-Employee
empowerment
Southern Airlines adheres to a philosophy of total quality
management and encourages all employees and suppliers to
share responsibility for quality. What is the likely result of these
efforts by Southern Airlines? - ANSWER-Southern Airline meets
customers' needs and expectations.
(In organizations that embrace TQM, customer needs and
expectations are met and exceeded when everyone accepts
responsibility for quality.)
,2|Page
________ are incurred when a company evaluates customer
satisfaction. - ANSWER-Appraisal costs
An engineer wants a visual representation of the most frequent
occurrences in descending order among all data points. Which
statistical process control (SPC) tool would be most useful? -
ANSWER-Pareto chart
Which tool enables a firm to evaluate the relationship between
customer expectations and product design characteristics? -
ANSWER-Voice of customer analysis
Benson Manufacturing defines quality from an external
perspective. In order to create a quality product, what should
Benson do first? - ANSWER-Implement quality function
deployment
Companies primarily hold focus groups for the purpose of
________. - ANSWER-determining the needs and wants of
customers
,3|Page
Which of the following best describes employee empowerment? -
ANSWER-Extending employee responsibility and authority to the
lowest levels of an organization
Which tool is used in the Six Sigma "define" phase to provide an
overview of an entire process and identify what is necessary to
meet customer needs? - ANSWER-Value Stream Mapping
When applying Six Sigma, which tool improves process
performance by solving problems in real-time? - ANSWER-Design
of experiments
Which competitive advantage would a company gain from
choosing to partner with a single supplier to source similar parts?
- ANSWER-An increase in total quality
A ________, which is also known as a box chart, illustrates the
frequency of data observations within a preset range of values. -
ANSWER-histogram
, 4|Page
A sports apparel company promotes the brand image of its
products through mass-market commercials, team sponsorships,
and social media campaigns. On which dimension of product
quality is the company focusing? - ANSWER-Perceived Quality
Employee training that focuses on the use of Pareto charts will
most likely enable employees to ________. - ANSWER-determine
the likely causes of quality problems
Which of the following is likely to occur in the "improve" stage of
Six Sigma? - ANSWER-Utilizing kaizen teams to make immediate
process changes
Which of the following would be used to collect raw data during
statistical process control? - ANSWER-Check sheet
Which of the following is an example of internal failure cost? -
ANSWER-A restaurant discarding spoiled dairy products
