280 Questions and answer
TestBank for wgu C715
Organizational Behavior
punctuated-equilibrium model
A set of phases that temporary groups go through that involves transitions
between inertia and activity.
Role perception
An individual's view of how he or she is supposed to act in a given situation.
Role expectations
How others believe a person should act in a given situation.
psychological contract
An unwritten agreement that sets out what management expects from an
employee and vice versa.
Role Conflict
A situation in which an individual is confronted by divergent role
expectations.
,Norms
Acceptable standards of behavior within a group that are shared by the
group's members.
conformity
The adjustment of one's behavior to align with the norms of the group.
Reference groups
Important groups to which individuals belong or hope to belong and with
whose norms individuals are likely to conform.
Deviant workplace behavior
Voluntary behavior that violates significant organizational norms and, in so
doing, threatens the well-being of the organization or its members. Also
called antisocial behavior or workplace incivility.
Status
A socially defined position or rank given to groups or group members by
others.
Status Characteristics Theory
A theory that states that differences in status characteristics create status
hierarchies within groups.
,3 sources of Status Characteristics Theory
1.) The power a person wields over others 2.) A person's ability to contribute
to a group's goals 3.) An individual's personal characteristics.
The power a person wields over others
Because they likely control the group's resources, people who control the
outcomes tend to be perceived as high status.
A person's ability to contribute to a group's goals
People whose contributions are critical to the group's success tend to have
high status.
An individual's personal characteristics
Someone whose personal characteristics are positively valued by the group
(good looks, intelligence, money, or a friendly personality) typically has
higher status than someone with fewer valued attributes.
Social Loafing
The tendency for individuals to expend less effort when working collectively
than when working individually.
cohesiveness
, The degree to which group members are attracted to each other and are
motivated to stay in the group.
diversity
The extent to which members of a group are similar to, or different from, one
another.
groupthink
A phenomenon in which the norm for consensus overrides the realistic
appraisal of alternative courses of action.
groupshift
A change between a group's decision and an individual decision that a
member within the group would make; the shift can be toward either
conservatism or greater risk but it generally is toward a more extreme
version of the group's original position.
interacting groups
Typical groups in which members interact with each other face to face.
brainstorming
An idea-generation process that specifically encourages any and all
alternatives while withholding any criticism of those alternatives.
TestBank for wgu C715
Organizational Behavior
punctuated-equilibrium model
A set of phases that temporary groups go through that involves transitions
between inertia and activity.
Role perception
An individual's view of how he or she is supposed to act in a given situation.
Role expectations
How others believe a person should act in a given situation.
psychological contract
An unwritten agreement that sets out what management expects from an
employee and vice versa.
Role Conflict
A situation in which an individual is confronted by divergent role
expectations.
,Norms
Acceptable standards of behavior within a group that are shared by the
group's members.
conformity
The adjustment of one's behavior to align with the norms of the group.
Reference groups
Important groups to which individuals belong or hope to belong and with
whose norms individuals are likely to conform.
Deviant workplace behavior
Voluntary behavior that violates significant organizational norms and, in so
doing, threatens the well-being of the organization or its members. Also
called antisocial behavior or workplace incivility.
Status
A socially defined position or rank given to groups or group members by
others.
Status Characteristics Theory
A theory that states that differences in status characteristics create status
hierarchies within groups.
,3 sources of Status Characteristics Theory
1.) The power a person wields over others 2.) A person's ability to contribute
to a group's goals 3.) An individual's personal characteristics.
The power a person wields over others
Because they likely control the group's resources, people who control the
outcomes tend to be perceived as high status.
A person's ability to contribute to a group's goals
People whose contributions are critical to the group's success tend to have
high status.
An individual's personal characteristics
Someone whose personal characteristics are positively valued by the group
(good looks, intelligence, money, or a friendly personality) typically has
higher status than someone with fewer valued attributes.
Social Loafing
The tendency for individuals to expend less effort when working collectively
than when working individually.
cohesiveness
, The degree to which group members are attracted to each other and are
motivated to stay in the group.
diversity
The extent to which members of a group are similar to, or different from, one
another.
groupthink
A phenomenon in which the norm for consensus overrides the realistic
appraisal of alternative courses of action.
groupshift
A change between a group's decision and an individual decision that a
member within the group would make; the shift can be toward either
conservatism or greater risk but it generally is toward a more extreme
version of the group's original position.
interacting groups
Typical groups in which members interact with each other face to face.
brainstorming
An idea-generation process that specifically encourages any and all
alternatives while withholding any criticism of those alternatives.
