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WGU C215 Operations Management
PVDC Final Exam Study Guide &
Practice Questions with Approved
Answers Rated A+
Which definition is used for quality evaluates how well a product
performs its intended function?
- ............ SOLUTION✔✔✔..........Fitness for use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
- ............ SOLUTION✔✔✔..........14 points for quality
improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines?
- ............ SOLUTION✔✔✔..........ISO 9000
A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the
particular defect.
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Which quality tool should the company use to focus on correcting
this particular issue?
- ............ SOLUTION✔✔✔..........checklist
Which quality control tool should be used to monitor the current
status or end result of a process?
- ............ SOLUTION✔✔✔..........Control Chart
Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process? - ............ SOLUTION✔✔✔..........Enhance
competition; understand consumer preferences; maintain
communication with operations
What is the common theme in total quality management (TQM)
across all functions in an organization?
- ............ SOLUTION✔✔✔..........To satisfy customer needs
Which concept of variation measures the central tendency of a set
of data? - ............ SOLUTION✔✔✔..........mean
What do assignable causes of variation indicate? - ............
SOLUTION✔✔✔..........Out-of control signals were ground in
the process
WGU C215 Operations Management
PVDC Final Exam Study Guide &
Practice Questions with Approved
Answers Rated A+
Which definition is used for quality evaluates how well a product
performs its intended function?
- ............ SOLUTION✔✔✔..........Fitness for use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
- ............ SOLUTION✔✔✔..........14 points for quality
improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines?
- ............ SOLUTION✔✔✔..........ISO 9000
A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the
particular defect.
, Page | 2
Which quality tool should the company use to focus on correcting
this particular issue?
- ............ SOLUTION✔✔✔..........checklist
Which quality control tool should be used to monitor the current
status or end result of a process?
- ............ SOLUTION✔✔✔..........Control Chart
Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process? - ............ SOLUTION✔✔✔..........Enhance
competition; understand consumer preferences; maintain
communication with operations
What is the common theme in total quality management (TQM)
across all functions in an organization?
- ............ SOLUTION✔✔✔..........To satisfy customer needs
Which concept of variation measures the central tendency of a set
of data? - ............ SOLUTION✔✔✔..........mean
What do assignable causes of variation indicate? - ............
SOLUTION✔✔✔..........Out-of control signals were ground in
the process
