FBLA BUSINESS COMMUNICATION EXAM QUESTIONS AND
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST
UPDATE GRADED A+ 2026/2027
Personal business letter a letter written from an individual to a person,
business, or organization
Return Address the address of the sender
Letterhead a sheet of stationary with name and address of
the organization printed at the top
Business letters usually keyed on paper; contain a letterhead at
the top of the page
Mailing Address name and address of the business or person to
whom the letter is being sent
Salutation word of greeting used to begin a letter
Body message of the letter
Complimentary Close closing or farewell of the letter
Enclosure Notation indicated that another doc is enclosed within a
letter
,Large Business Envelope Size #10
Small Business Envelope Size #6 3/4
Memos written communications used to communicate
information to individuals within a business
organization
Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed
in bold, all caps, followed by a colon, and
double spaced
Unbound Report short reports prepared without binders or
covers
Bibliography sources used in body of report
Bibliography Entries should be listed alphabetically by author's last
name
5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
Clear good words; eye contact
, Concise short sentences; direct; open
Complete meets needs; honesty
Cohesive focused
Courteous non-judgemental
Internal Communication within the company
Purpose of Internal to exchange info between various departments
Communication and division of organization
Types of Internal 1. vertical
Communication 2. horizontal
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST
UPDATE GRADED A+ 2026/2027
Personal business letter a letter written from an individual to a person,
business, or organization
Return Address the address of the sender
Letterhead a sheet of stationary with name and address of
the organization printed at the top
Business letters usually keyed on paper; contain a letterhead at
the top of the page
Mailing Address name and address of the business or person to
whom the letter is being sent
Salutation word of greeting used to begin a letter
Body message of the letter
Complimentary Close closing or farewell of the letter
Enclosure Notation indicated that another doc is enclosed within a
letter
,Large Business Envelope Size #10
Small Business Envelope Size #6 3/4
Memos written communications used to communicate
information to individuals within a business
organization
Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed
in bold, all caps, followed by a colon, and
double spaced
Unbound Report short reports prepared without binders or
covers
Bibliography sources used in body of report
Bibliography Entries should be listed alphabetically by author's last
name
5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
Clear good words; eye contact
, Concise short sentences; direct; open
Complete meets needs; honesty
Cohesive focused
Courteous non-judgemental
Internal Communication within the company
Purpose of Internal to exchange info between various departments
Communication and division of organization
Types of Internal 1. vertical
Communication 2. horizontal
