MAA NHA Certification Exam Questions
With Accurate Answers
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the MAA
use to mail the letter? Certified mail, first-class mail, priority, or standard? -
ANSWER Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - ANSWER Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that
are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider about
alternatives; seek out a clinical MA to explain alternatives; Provide the patient
with alternate providers phone numbers. - ANSWER Advise the patient to ask
the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? - ANSWER CVA (means
Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage
owed for equipment delivery; five boxes of computer paper; a gift card for
employee of the quarter; or the providers cell phone payment. - ANSWER
Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Providers prescription pad. - ANSWER the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG;
EEG; ECG; or EBB - ANSWER EEG
An MAA observes another office worker altering notes in a patient's record to
justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. - ANSWER FRAUD
A patient receives an EOB stating services will not be covered because of Out-
of-pocket medical expenses not yet met. The amount owed is defined as?
Deductible; Copay; Allowed amount; Coinsurance. - ANSWER Deductible.
, Which of the following is an example of open hours scheduling? Patients arrive
at their own convenience; Multiple patients are seen and one time; patients who
have similar diagnoses are sched for the same time; or multiple patients are
scheduled at the beginning of each hour? - ANSWER Patients arrive at their own
convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect due amounts at the time of visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. - ANSWER Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - ANSWER
Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the
fee; tell the patient to call the insurance carrier; advise the patient that the
copay will be added to their bill; or inform the patient the copay is due at the time
of service. - ANSWER Inform the patient that the copay is due at the time of
service.
A 3rd party payer is requesting documentation to support billed services. Which
of the following is the appropriate document the MAA should forward? Notice of
Privacy Practices; Disclosure form; Progress notes; patient registration form? -
ANSWER Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts?
Place charts in appropriate exam room; review appointment schedule; review
charts for accuracy; arrange charts sequentially. - ANSWER Review the
appointment schedule.
In addition to a witness and the adult patient, which of the following individuals
must be present for an informed consent signature? A Family member; Lawyer;
office manager; or provider. - ANSWER Provider
All pages of a patient's medical record must include which of the following
information: Insurance ID number; Patient address; patient name; or ss number -
ANSWER The patient's name
Which of the following medical record filing systems protects patients' privacy
and allows for unlimited expansion in a high-volume office? Numeric;
alphabetical; subject filing; or chronological? - ANSWER Numeric
With Accurate Answers
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the MAA
use to mail the letter? Certified mail, first-class mail, priority, or standard? -
ANSWER Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - ANSWER Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that
are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider about
alternatives; seek out a clinical MA to explain alternatives; Provide the patient
with alternate providers phone numbers. - ANSWER Advise the patient to ask
the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? - ANSWER CVA (means
Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage
owed for equipment delivery; five boxes of computer paper; a gift card for
employee of the quarter; or the providers cell phone payment. - ANSWER
Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Providers prescription pad. - ANSWER the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG;
EEG; ECG; or EBB - ANSWER EEG
An MAA observes another office worker altering notes in a patient's record to
justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. - ANSWER FRAUD
A patient receives an EOB stating services will not be covered because of Out-
of-pocket medical expenses not yet met. The amount owed is defined as?
Deductible; Copay; Allowed amount; Coinsurance. - ANSWER Deductible.
, Which of the following is an example of open hours scheduling? Patients arrive
at their own convenience; Multiple patients are seen and one time; patients who
have similar diagnoses are sched for the same time; or multiple patients are
scheduled at the beginning of each hour? - ANSWER Patients arrive at their own
convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect due amounts at the time of visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. - ANSWER Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - ANSWER
Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the
fee; tell the patient to call the insurance carrier; advise the patient that the
copay will be added to their bill; or inform the patient the copay is due at the time
of service. - ANSWER Inform the patient that the copay is due at the time of
service.
A 3rd party payer is requesting documentation to support billed services. Which
of the following is the appropriate document the MAA should forward? Notice of
Privacy Practices; Disclosure form; Progress notes; patient registration form? -
ANSWER Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts?
Place charts in appropriate exam room; review appointment schedule; review
charts for accuracy; arrange charts sequentially. - ANSWER Review the
appointment schedule.
In addition to a witness and the adult patient, which of the following individuals
must be present for an informed consent signature? A Family member; Lawyer;
office manager; or provider. - ANSWER Provider
All pages of a patient's medical record must include which of the following
information: Insurance ID number; Patient address; patient name; or ss number -
ANSWER The patient's name
Which of the following medical record filing systems protects patients' privacy
and allows for unlimited expansion in a high-volume office? Numeric;
alphabetical; subject filing; or chronological? - ANSWER Numeric
