Verbal Communication BPOC #25 || Graded A+.
Where is verbal communication used on the force continuum correct answers Officer presence
Definition of apathy correct answers a lack of feeling, emotion, or interest
Definition of Empathy correct answers the ability to understand and share the feelings of another
Definition of Paralinguistic correct answers Voice, tone
Inflection, rate, pitch
Timing, hesitation
Contributes to the meaning and purpose
3 tools to redirect behavior correct answers Listen, empathize, ask
Types of verbal appeals correct answers Ethical Appeal, Rational Appeal, Practical Appeal,
Personal Appeal
Definition of Authoritative correct answers Able to be trusted as being accurate or true; reliable
Commanding, self-confident; likely to be respected and obeyed
Definition of Authoritarian correct answers Enforcing very strict obedience to authority
Much like an autocrat, or dictator, oppressive, tyrant
Definition of Crisis correct answers A temporary state of upset and disorganization, characterized
by an inability to cope with a particular situation using customary methods of problem solving
Definition of Emotional Intelligence correct answers the ability to recognize, understand, and
manage our emotions; and to recognize, understand, and influence the emotions of others
, Definition of Active Listening correct answers the process of carefully gathering information
based on verbal and nonverbal observations.
How many questions does it take to control of a situation? correct answers 3-4 questions
Percentage of Verbal in Communication correct answers 7%
Percentage of Non Verbal in Communication correct answers 55%
Percentage of Paralinguistic in Communication correct answers 38%
The 3 factors of Liking correct answers people who are similar to us
pay us genuine compliments
people who cooperate
5 universal truths of human interaction correct answers Treated with dignity and respect
Asked rather than told
Told why
Given options
Want a second chance
How would one show they are listening correct answers tilt head toward the speaker
When verbal and non verbal disagree which one should you trust? correct answers the non verbal
What kind of person admits their mistakes correct answers person with high self-esteem
Where is verbal communication used on the force continuum correct answers Officer presence
Definition of apathy correct answers a lack of feeling, emotion, or interest
Definition of Empathy correct answers the ability to understand and share the feelings of another
Definition of Paralinguistic correct answers Voice, tone
Inflection, rate, pitch
Timing, hesitation
Contributes to the meaning and purpose
3 tools to redirect behavior correct answers Listen, empathize, ask
Types of verbal appeals correct answers Ethical Appeal, Rational Appeal, Practical Appeal,
Personal Appeal
Definition of Authoritative correct answers Able to be trusted as being accurate or true; reliable
Commanding, self-confident; likely to be respected and obeyed
Definition of Authoritarian correct answers Enforcing very strict obedience to authority
Much like an autocrat, or dictator, oppressive, tyrant
Definition of Crisis correct answers A temporary state of upset and disorganization, characterized
by an inability to cope with a particular situation using customary methods of problem solving
Definition of Emotional Intelligence correct answers the ability to recognize, understand, and
manage our emotions; and to recognize, understand, and influence the emotions of others
, Definition of Active Listening correct answers the process of carefully gathering information
based on verbal and nonverbal observations.
How many questions does it take to control of a situation? correct answers 3-4 questions
Percentage of Verbal in Communication correct answers 7%
Percentage of Non Verbal in Communication correct answers 55%
Percentage of Paralinguistic in Communication correct answers 38%
The 3 factors of Liking correct answers people who are similar to us
pay us genuine compliments
people who cooperate
5 universal truths of human interaction correct answers Treated with dignity and respect
Asked rather than told
Told why
Given options
Want a second chance
How would one show they are listening correct answers tilt head toward the speaker
When verbal and non verbal disagree which one should you trust? correct answers the non verbal
What kind of person admits their mistakes correct answers person with high self-esteem
