BPM All Quiz Questions (LBCC) || with Error-free Answers.
______ is not an element of the service package? correct answers Price
Service-dominant logic has 10 foundation premises; ______ is not one of them. correct answers
All enterprises deliver value
An economy cannot function without some service activity. correct answers True
The ski lift at a winter resort would be considered part of the supporting facility. correct answers
True
Which of the following is not a characteristic of a consumer (B2C) service experience? correct
answers The seller is a provider
Economies tend to develop from agricultural-based to service-based to manufacturing-based.
correct answers False
Which of the following is not considered one of the four realms of a service experience? correct
answers Engagement
Division of labor is the hallmark of the industrial society. correct answers True
______ is not a feature of a preindustrial society. correct answers Bureaucratic and hierarchical
structure
Services reside in manufacturing firms. correct answers True
______ is not a distinctive characteristic of service operations. correct answers Labor
intensiveness
, Based on the service process matrix, a hotel is an example of a mass service. correct answers
False
The nature of a business service experience (B2B) is memorable. correct answers False
Service-dominant logic is a view that all economies are service economies in which value is
always co-created in the exchange of doing something for another party. correct answers True
In which stage of economic activity do services first appear correct answers Tertiary
"Distinctive competence achieved" is the ultimate competitive stage that service firms aspire to.
correct answers False
Extensive use of self-service is exhibited by firms with high scalability. correct answers True
Which of the following is not a use of information to categorize customers? correct answers Data
mining
The overall cost leadership segments the market in order to achieve high returns. correct answers
False
World class service delivery firms define the quality standards by which others are judged.
correct answers True
A service winner over time often becomes a qualifier. correct answers True
SWOT analysis is used at the industry level to determine the competitive intensity and, therefore,
attractiveness of a market. correct answers False
______ is not an element of the service package? correct answers Price
Service-dominant logic has 10 foundation premises; ______ is not one of them. correct answers
All enterprises deliver value
An economy cannot function without some service activity. correct answers True
The ski lift at a winter resort would be considered part of the supporting facility. correct answers
True
Which of the following is not a characteristic of a consumer (B2C) service experience? correct
answers The seller is a provider
Economies tend to develop from agricultural-based to service-based to manufacturing-based.
correct answers False
Which of the following is not considered one of the four realms of a service experience? correct
answers Engagement
Division of labor is the hallmark of the industrial society. correct answers True
______ is not a feature of a preindustrial society. correct answers Bureaucratic and hierarchical
structure
Services reside in manufacturing firms. correct answers True
______ is not a distinctive characteristic of service operations. correct answers Labor
intensiveness
, Based on the service process matrix, a hotel is an example of a mass service. correct answers
False
The nature of a business service experience (B2B) is memorable. correct answers False
Service-dominant logic is a view that all economies are service economies in which value is
always co-created in the exchange of doing something for another party. correct answers True
In which stage of economic activity do services first appear correct answers Tertiary
"Distinctive competence achieved" is the ultimate competitive stage that service firms aspire to.
correct answers False
Extensive use of self-service is exhibited by firms with high scalability. correct answers True
Which of the following is not a use of information to categorize customers? correct answers Data
mining
The overall cost leadership segments the market in order to achieve high returns. correct answers
False
World class service delivery firms define the quality standards by which others are judged.
correct answers True
A service winner over time often becomes a qualifier. correct answers True
SWOT analysis is used at the industry level to determine the competitive intensity and, therefore,
attractiveness of a market. correct answers False
