Enterprise content management systems are designed to manage structured information, while
other systems, such as KWS, are designed to manage semistructured and unstructured
information. correct answers False
Knowledge residing in the minds of employees that has not been documented is called explicit
knowledge. correct answers False
Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as
structured documents. correct answers True
Knowledge is universally applicable and easily moved. correct answers False
CAD is a type of intelligent technique. correct answers False
Knowledge workers include all of a company's workers who are tasked with managing or
creating knowledge, from top-level scientists to clerical and data workers. correct answers False
Structured knowledge is explicit knowledge that exists in informal documents. correct answers
False
Semistructured information is all the knowledge in a firm that resides in the heads of experienced
employees. correct answers False
VRML requires the use of a powerful server as well as large amounts of bandwidth. correct
answers False
Expert systems are the primary tools used for knowledge discovery. correct answers False
, Expert systems capture the knowledge of skilled employees in the form of a set of rules in a
software system that can be used by others in the organization. correct answers True
Expert systems are typically used in business in discrete, highly structured decision-making
situations. correct answers True
Expert systems work by applying a set of AND/OR rules against a knowledge base, both of
which are extracted from human experts. correct answers False
Case-based reasoning is not well-suited for diagnostic systems in medicine. correct answers
False
Fuzzy logic can describe a particular phenomenon or process linguistically and then represent
that description in a small number of flexible rules. correct answers True
Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data,
searching for relationships, building models, and correcting over and over again the model's own
mistakes. correct answers False
Because neural network applications cannot always explain why they arrive at a particular
solution, they are not well suited for use in the medical profession. correct answers False
3D printing today is used to create small objects such as hip replacements. correct answers True
Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.
correct answers False
For a firm, organizational resources are needed to transform data into knowledge. correct
answers True