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Is this a therapeutic or non- therapeutic
therapeutic communication practice?
silence- Eye contact, leaning forward
toward patient, facial expression
reflect interest
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
listening- Nod head "yes", say "uh huh"
(Use mindfulness to redirect your
attention back to the speaker)
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
recognition- "Hello Mrs. R"; "I see that
you are writing a letter".
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
offering self- "I would like to sit and
talk with you for awhile".
, Is this a therapeutic or non- therapeutic
therapeutic communication practice?
broad openings- "Describe the events
that happened that lead up to you
coming into the hospital."
"What is on your mind?"
"What has you so worried?"
"How are you doing with coping with
your illness?"
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
general leads- "Go on." "Then what
happened?" "Describe that."
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
stating observations- "You seem
worried." "I notice that you are
wringing your hands."
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
requesting descriptions- "What
thoughts go through your mind?"
"What are the voices saying?"
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
restating- Patient: "I can't deal with
this, I'm so confused." Nurse:
"Confused?"
Is this a therapeutic or non- therapeutic
therapeutic communication practice?
reflecting- Patient: "Do you think I
should call my husband? "Nurse: "Do
you think you should?"