ISTM 209 CURTSINGER EXAM 1 QUESTIONS AND
ANSWERS
With e-commerce and the Internet, which of the following depicts a trend in advertising?
- Answers - E-commerce and Internet advertising have grown, while traditional
advertising and commerce have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection
of computers on the Internet that can perform tasks previously performed on corporate
computers? - Answers - Cloud Computing
Which of the following most accurately describes an information system? - Answers - A
set of components that gather, analyze, store, and utilize information for making better
decisions for a firm
What are the dimensions of information systems? - Answers - Organizations, people,
and information technology
What are the steps of the problem-solving process? - Answers - Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - Answers - Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - Answers - Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - Answers - Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - Answers - Lack of employee training
Difficulties of evaluating performance
, Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - Answers - Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - Answers - Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - Answers - Building or purchasing solution
Testing solution, employee training
Change management
Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - Answers - Maintaining doubt and
suspending judgment; being aware of different perspectives; testing alternatives and
letting experience guide; and being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in
low-wage countries, possibly reducing job opportunities within the U.S. - Answers -
Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - Answers - Innovative new products, services, and systems are commonly
outsourced offshore.
data is defined as - Answers - recorded facts and figures
If Julie calculates the average number of cookies sold in February, she will be able to
obtain ________. - Answers - information from data
what describes high quality data? - Answers - It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie
recipe. If they change the recipe for red velvet cookies and don't change the list of
ingredients they use for the procurement of inputs, this is an example of failure of data
to be _____. - Answers - correct
Which of the following four documents would NOT be a good source of information for
Julie? - Answers - A social media report that shows the total number of "likes" for each
cookie
ANSWERS
With e-commerce and the Internet, which of the following depicts a trend in advertising?
- Answers - E-commerce and Internet advertising have grown, while traditional
advertising and commerce have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection
of computers on the Internet that can perform tasks previously performed on corporate
computers? - Answers - Cloud Computing
Which of the following most accurately describes an information system? - Answers - A
set of components that gather, analyze, store, and utilize information for making better
decisions for a firm
What are the dimensions of information systems? - Answers - Organizations, people,
and information technology
What are the steps of the problem-solving process? - Answers - Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - Answers - Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - Answers - Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - Answers - Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - Answers - Lack of employee training
Difficulties of evaluating performance
, Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - Answers - Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - Answers - Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - Answers - Building or purchasing solution
Testing solution, employee training
Change management
Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - Answers - Maintaining doubt and
suspending judgment; being aware of different perspectives; testing alternatives and
letting experience guide; and being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in
low-wage countries, possibly reducing job opportunities within the U.S. - Answers -
Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - Answers - Innovative new products, services, and systems are commonly
outsourced offshore.
data is defined as - Answers - recorded facts and figures
If Julie calculates the average number of cookies sold in February, she will be able to
obtain ________. - Answers - information from data
what describes high quality data? - Answers - It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie
recipe. If they change the recipe for red velvet cookies and don't change the list of
ingredients they use for the procurement of inputs, this is an example of failure of data
to be _____. - Answers - correct
Which of the following four documents would NOT be a good source of information for
Julie? - Answers - A social media report that shows the total number of "likes" for each
cookie
