ISTM 209 EXAM 2 STUDY GUIDE
chief security officer (CSO) - Answers - responsible for ensuring the security of business
systems and safeguards against attacks by hackers and viruses
chief technology officer (CTO) - Answers - responsible for ensuring the speed,
accuracy, availability, and reliability of the MIS; include aspects of hardware, software,
and telecommunications
chief privacy officer (CPO) - Answers - responsible for ensuring the ethical and legal
use of information within a company
chief data officer (CDO) - Answers - responsible for determining the types of information
the enterprise will capture, retain, analyze, and share; responsible for the data,
regardless of the information system
chief information officer (CIO) - Answers - responsible for overseeing all uses of MIS
and ensuring that MIS strategically aligns with business goals and objectives;
responsible for the information systems through which data is stored and processed
chief knowledge officer (CKO) - Answers - responsible for collecting, maintaining, and
distributing company knowledge; design programs and systems that make it easy for
people to reuse knowledge
CIO manager - Answers - ensure the delivery of all MIS projects, on time and within
budget
CIO leader - Answers - ensure the strategic vision of MIS is in line with the strategic
vision of the organization
CIO communicator - Answers - advocate and communicate the MIS strategy by building
and maintaining strong executive relationships
chief intellectual property officer - Answers - manage and defend intellectual property,
copyrights, and patents.
chief automation officer - Answers - determines if a person or business process can be
replaced by a robot or software
chief user experience officer - Answers - create the optimal relationship between user
and technology
MIS skills gap - Answers - the difference between existing MIS workplace knowledge
and the knowledge required to fulfill the business goals and strategies
, MIS skills gap - Answers - common approaches to closing an _______ include social
recruiting, off-site training, mentoring services, and partnerships with universities
project - Answers - a temporary activity a company undertakes to create a unique
product, service, or result
metrics - Answers - measurements that evaluate results to determine whether a project
is meeting its goals; a standard measures to assess performance in a particular
critical success factors (CSFs) - Answers - the crucial steps companies perform to
achieve their goals and objectives and implement their strategies
Key performance indicators (KPIs) - Answers - the quantifiable metrics a company uses
to evaluate progress toward critical success factors, more specific
critical success factors (CSFs) - Answers - create high quality products, retain
competitive advantages, reduce product costs, increase customer satisfaction, hire and
retain the best business professionals
key performance indicators (KPIs) - Answers - turnover rates of employees, percentage
of help desk calls answered in the first minuete, number of product returns, number of
new customers, average customer spending
market share - Answers - a common external KPI, or the proportion of the market that a
firm captures, calculated by dividing the firm's sales by the total market sales for the
entire industry, measures a firm's external performance relative to that of its competitors
return on investment (ROI) - Answers - a common internal KPI, indicated the earning
power of a project, measured by dividing the profitability of a project by the costs
defining KPI - Answers - 1. identify which three to five key performance indicators that
should be tracked for each employee role or line of business
2. implement automated tools to collect data and present KPIs to company
management in a balanced scorecard, performance scorecard or executive dashboard
3. evaluate how well the employee or LOB is making progress towards the
organization's strategic business goals
4. re-evaluate how well the KPIs are supporting current business goals
5. make adjustments are needed
best practices - Answers - the most successful solutions or problem-solving methods
that have been developed by a specific organization or industry
efficiency MIS metrics - Answers - measure the performance of MIS itself, such as
throughput, transaction speed, and system availability
chief security officer (CSO) - Answers - responsible for ensuring the security of business
systems and safeguards against attacks by hackers and viruses
chief technology officer (CTO) - Answers - responsible for ensuring the speed,
accuracy, availability, and reliability of the MIS; include aspects of hardware, software,
and telecommunications
chief privacy officer (CPO) - Answers - responsible for ensuring the ethical and legal
use of information within a company
chief data officer (CDO) - Answers - responsible for determining the types of information
the enterprise will capture, retain, analyze, and share; responsible for the data,
regardless of the information system
chief information officer (CIO) - Answers - responsible for overseeing all uses of MIS
and ensuring that MIS strategically aligns with business goals and objectives;
responsible for the information systems through which data is stored and processed
chief knowledge officer (CKO) - Answers - responsible for collecting, maintaining, and
distributing company knowledge; design programs and systems that make it easy for
people to reuse knowledge
CIO manager - Answers - ensure the delivery of all MIS projects, on time and within
budget
CIO leader - Answers - ensure the strategic vision of MIS is in line with the strategic
vision of the organization
CIO communicator - Answers - advocate and communicate the MIS strategy by building
and maintaining strong executive relationships
chief intellectual property officer - Answers - manage and defend intellectual property,
copyrights, and patents.
chief automation officer - Answers - determines if a person or business process can be
replaced by a robot or software
chief user experience officer - Answers - create the optimal relationship between user
and technology
MIS skills gap - Answers - the difference between existing MIS workplace knowledge
and the knowledge required to fulfill the business goals and strategies
, MIS skills gap - Answers - common approaches to closing an _______ include social
recruiting, off-site training, mentoring services, and partnerships with universities
project - Answers - a temporary activity a company undertakes to create a unique
product, service, or result
metrics - Answers - measurements that evaluate results to determine whether a project
is meeting its goals; a standard measures to assess performance in a particular
critical success factors (CSFs) - Answers - the crucial steps companies perform to
achieve their goals and objectives and implement their strategies
Key performance indicators (KPIs) - Answers - the quantifiable metrics a company uses
to evaluate progress toward critical success factors, more specific
critical success factors (CSFs) - Answers - create high quality products, retain
competitive advantages, reduce product costs, increase customer satisfaction, hire and
retain the best business professionals
key performance indicators (KPIs) - Answers - turnover rates of employees, percentage
of help desk calls answered in the first minuete, number of product returns, number of
new customers, average customer spending
market share - Answers - a common external KPI, or the proportion of the market that a
firm captures, calculated by dividing the firm's sales by the total market sales for the
entire industry, measures a firm's external performance relative to that of its competitors
return on investment (ROI) - Answers - a common internal KPI, indicated the earning
power of a project, measured by dividing the profitability of a project by the costs
defining KPI - Answers - 1. identify which three to five key performance indicators that
should be tracked for each employee role or line of business
2. implement automated tools to collect data and present KPIs to company
management in a balanced scorecard, performance scorecard or executive dashboard
3. evaluate how well the employee or LOB is making progress towards the
organization's strategic business goals
4. re-evaluate how well the KPIs are supporting current business goals
5. make adjustments are needed
best practices - Answers - the most successful solutions or problem-solving methods
that have been developed by a specific organization or industry
efficiency MIS metrics - Answers - measure the performance of MIS itself, such as
throughput, transaction speed, and system availability
