Chain Management, Channel Design and Conflict Resolution, Logistics
Optimization, Retailing Mix and Merchandising Strategies, Pricing Mechanisms
and Value-Based Approaches, Omnichannel and Digital Marketing Integration,
Customer Service and Quick Response Systems, International Marketing and
Global Market Entry, Brand and Category Management, Strategic Planning and
Marketing Metrics, Market Share Analysis, B2C E-Commerce, Consumer
Behavior, Marketing ROI, Cross-Cultural and Cross-Country Analysis, Global
Brands and Glocalization, Strategic Business Unit Management, Vertical and
Horizontal Integration, Franchising and Contractual Systems, Vendor-Managed
Inventory, Blockchain and Technology in Supply Chains, Reverse Logistics,
Strategic Pricing, Promotion and Communication Tactics, Market Penetration,
Diversification and Product Development, Blue Ocean Strategies, and
Competitive Advantage in Modern Marketing Environments Exam Questions
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marketing channel
consists of individuals and firms involved in the process of making a product or service available
for use or consumption by consumers or industrial users. they make the flow of goods-from a
producer, through intermediaries, and to buyers-possible.
,channel strategy
creates utility for customers, particularly time and place utilities
time utility
convenience (having product available when customers want to buy it) & speed (getting product
to customer quickly)
place utility
convenience of location (stores easily accessed) and prestige of location (how exclusive or
upscale a location is)
Distribution channel functions
logistical, transactional, facilitating
Logistics
involves getting the right amount of the product to the right place, at the right time, at the
lowest possible cost
logistics management
organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and
related information from their points of origin to their points of consumption to satisfy
customer requirements
,bullwhip effect
supply chain managers exaggerating the need to increase or decrease inventory in response to
demand variation
total logistics cost
Includes expenses for transportation, inventory, materials handling, warehousing, stock-outs,
order processing, and return goods handling
third-party logistics
contracts with outside vendors for physical movement
cross-docking
streamlines materials handling, distribution centers have receiving docks for manufacturer
products and shipping docks for store/customer delivery, with middle processing that splits and
distributes products. reduces inventory storage time as trucks constantly arrive and leave
electronic data interchange
combining proprietary computer and telecommunication technologies to exchange electronic
invoices, payments, and info among suppliers, manufacturers, and retailers. EDI links retail
checkout counters to suppliers and manufacturers
Just-in-time (JIT) inventory management
, schedules shipments to be available just in time for use, reduces inventory costs by maintaining
smaller amounts replenish frequently
Vendor-managed inventory (VMI)
retailers turning over inventory management to suppliers, who create assortments, deliver
products, and stock shelves
Transactional functions
-Buying or selling (manufacturers sell to wholesalers, who sell to retailers, who sell to
consumers)
-Risk taking (retailers assume risk buying products for resale w/o absolute certainty they'll sell
everything acquired)
Facilitating functions
-Financing (store credit cards for example)
-Product grading (inspecting/testing products)
-Market research (improvements, useful modifications, new product intros)
Supply chain
a sequence of firms performing activities required to create and deliver products to consumers
supply chain management