WGU D351 FOUNDATIONS OF HUMAN
RESOURCE MANAGEMENT EXAM QUESTIONS
WITH VERIFIED ANSWERS
Biological job design - answer-Designing jobs by focusing
on minimizing the physical strain on the worker by
structuring the physical work environment around the way
the body works
Bona fide occupational qualification (BFOQ) - answer-A
qualification that is absolutely required in order for an
individual to be able to successfully do a particular job
Absenteeism - answer-The failure of an employee to report
to the workplace as scheduled
Accountability - answer-The personal duty to someone else
(a higher-level manager or the organization itself) for the
effective use of resources to complete an assignment
,Active listening - answer-The intention and ability to listen
to others, use the content and context of the
communication, and respond appropriately
Adverse employment action - answer-Any action, such as
firings, demotions, schedule reductions, or changes, that
would harm the individual employee
Affirmative action - answer-A series of policies, programs,
and initiatives that have been instituted by various entities
within both government and the private sector that are
designed to prefer hiring of individuals from protected
groups in certain circumstances in an attempt to mitigate
past discrimination
Arbitrator - answer-A neutral third party who resolves a
conflict by making a binding decision
Assessment center - answer-A place where job applicants
undergo a series of tests, interviews, and simulated
experiences to determine their potential for a particular job
,Authority - answer-The right to give orders, enforce
obedience, make decisions, and commit resources toward
completing organizational goals
Autocratic style of management - answer-Highly directive
and low in supportiveness. Appropriate when interacting
with low-capability employees.
Consultative style of management - answer-Highly directive
and highly supportive behavior, is appropriate when
interacting with moderately capable employees. Give
specific instructions, and oversee performance at all major
stages of a task.
Participative style of management - answer-Low directive
behavior and high supportive behavior, and it is
appropriate when interacting with employees with high
capability. Spend a small amount of time giving general
directions and a great deal of time giving encouragement.
Empowering Style of Management - answer-Provide very
little direction or support to employees, appropriate for
outstanding employees. You should let them know what
, needs to be done and answer their questions, but it is not
necessary to oversee their performance.
Behaviorally anchored rating scale (BARS) form - answer-A
performance appraisal that provides a description of each
assessment along a continuum
Behaviors - answer-The actions taken by an individual
Bias - answer-A personality-based tendency, either toward
or against something
Bonus - answer-A lump sum payment, typically given to an
individual at the end of a time period
Broadbanding - answer-Combining multiple pay levels into
one
Burnout - answer-Constant lack of interest and motivation
to perform one's job
RESOURCE MANAGEMENT EXAM QUESTIONS
WITH VERIFIED ANSWERS
Biological job design - answer-Designing jobs by focusing
on minimizing the physical strain on the worker by
structuring the physical work environment around the way
the body works
Bona fide occupational qualification (BFOQ) - answer-A
qualification that is absolutely required in order for an
individual to be able to successfully do a particular job
Absenteeism - answer-The failure of an employee to report
to the workplace as scheduled
Accountability - answer-The personal duty to someone else
(a higher-level manager or the organization itself) for the
effective use of resources to complete an assignment
,Active listening - answer-The intention and ability to listen
to others, use the content and context of the
communication, and respond appropriately
Adverse employment action - answer-Any action, such as
firings, demotions, schedule reductions, or changes, that
would harm the individual employee
Affirmative action - answer-A series of policies, programs,
and initiatives that have been instituted by various entities
within both government and the private sector that are
designed to prefer hiring of individuals from protected
groups in certain circumstances in an attempt to mitigate
past discrimination
Arbitrator - answer-A neutral third party who resolves a
conflict by making a binding decision
Assessment center - answer-A place where job applicants
undergo a series of tests, interviews, and simulated
experiences to determine their potential for a particular job
,Authority - answer-The right to give orders, enforce
obedience, make decisions, and commit resources toward
completing organizational goals
Autocratic style of management - answer-Highly directive
and low in supportiveness. Appropriate when interacting
with low-capability employees.
Consultative style of management - answer-Highly directive
and highly supportive behavior, is appropriate when
interacting with moderately capable employees. Give
specific instructions, and oversee performance at all major
stages of a task.
Participative style of management - answer-Low directive
behavior and high supportive behavior, and it is
appropriate when interacting with employees with high
capability. Spend a small amount of time giving general
directions and a great deal of time giving encouragement.
Empowering Style of Management - answer-Provide very
little direction or support to employees, appropriate for
outstanding employees. You should let them know what
, needs to be done and answer their questions, but it is not
necessary to oversee their performance.
Behaviorally anchored rating scale (BARS) form - answer-A
performance appraisal that provides a description of each
assessment along a continuum
Behaviors - answer-The actions taken by an individual
Bias - answer-A personality-based tendency, either toward
or against something
Bonus - answer-A lump sum payment, typically given to an
individual at the end of a time period
Broadbanding - answer-Combining multiple pay levels into
one
Burnout - answer-Constant lack of interest and motivation
to perform one's job
