COMPLETE SOLUTION SET
◉ Five-Why. Answer: The ____ technique is used to determine the
root cause of a problem.
◉ Waste. Answer: ___ absorbs resources but creates no value.
◉ Range. Answer: ____ is the difference between the minimum and
maximum data value.
◉ Interrelationship. Answer: The ____ diagram is used to look for
patterns of cause-and-effect.
◉ Spaghetti. Answer: The ___ diagram is used to visualize travel
distances and layouts.
◉ Scatter. Answer: Data for a ___ diagram is collected and plotted in
pairs.
◉ Correlation. Answer: The scatter diagram is also known as a ___
diagram.
,◉ Designed. Answer: A ____ is used to evaluate the effect of several
factors at a time and their possible interactions.
◉ Improve. Answer: In the ___ phase we seek to eliminate the root
cause of a problem.
◉ Multi-voting. Answer: ____ can be used to narrow down a list of
ideas.
◉ Synthesis. Answer: ___ means combining ideas into a hybrid
approach.
◉ FMEA. Answer: ___ considers probability, severity, and
detectability.
◉ Errors. Answer: The preferred approach is to detect ___ before
they become defects.
◉ Defects. Answer: Errors cause ___.
◉ Pilot. Answer: A ___ of the improvement solution is generally
recommended.
,◉ Brainstorming. Answer: ___ is used to generate a wide range of
ideas.
◉ Affinity. Answer: An ___ diagram organizes items into natural
groups.
◉ Error-Proofing. Answer: The best way to prevent defects from
occurring is by using ___.
◉ Nominal. Answer: The ___ group technique is used to reach
consensus on the relative ranking of items.
◉ Standardized. Answer: Anyone should be able to successfully use
____ work instructions.
◉ Process Control Plan. Answer: Contingency plans for what to do if
the process degrades are part of the ____.
◉ Process Owner. Answer: The ___ accepts responsibility for the
improved process.
◉ Training. Answer: ____ should be done using standardized work
instructions.
, ◉ Standard OR Expectation. Answer: In control we compare actual
performance to a ___or ___.
◉ Simple & Visual. Answer: The best standard work instructions are
___ & ___.
◉ Control. Answer: The process owner should ___ the improved
process.
◉ Process Improvement. Answer: Six sigma is more than a quality or
cost improvement methodology. It focuses on business ______.
◉ Improvement. Answer: Six Sigma is not in conflict with other
_______ methodologies.
◉ Variability. Answer: Sigma is a greek letter than represents a
measure of _____.
◉ DFSS. Answer: _____ is used on new products or process.
◉ Y. Answer: The letter __ represents the output of a process.
◉ outputs. Answer: The ___ of a process is influenced by the inputs.