QUESTIONS SOLUTIONS GRADED A+
◉ Value stream maps help identify all of the following. Answer:
sources of waste, bottlenecks, material & information flow,
improvement opportunities
◉ The Fishbone diagram is part of the ________ phase of the Define,
Measure, Analyze, Improve, and Control (DMAIC) cycle.. Answer:
analyze
◉ When creating a control plan, you should consider which of the
following items?. Answer: process maps, key inputs process, targets
and specifications, key process inputs, control limits, important
noise variables, capability analysis process
◉ Tree Diagrams have a limit on the level of detail that can be
analyzed.. Answer: FALSE
◉ Reliable data is needed to. Answer: Establish a baseline against
which improvements will be measured
Measure progress
,◉ Another name for a Fishbone diagram is:. Answer: cause and
effect diagram
◉ The most effective ways to assess control plan effectiveness are:.
Answer: Dashboard or scorecard metric performance
Audits of the control system
◉ Which of the following are meetings roles?. Answer: timekeeper,
coach, scribe, gatekeeper
◉ A baseline analysis establishes a control method for a problem.
Answer: FALSE
◉ In order to do effective benchmarking, you must visit each
company to look at each process in person.. Answer: FALSE
◉ The word "value" in value stream mapping is defined as the
activities required to provide a customer with a quality product or
service. Answer: FALSE
◉ Which three questions determine if a process step adds value?
Check all that apply. Answer: does customer care, does step change
product, can we do the step right everytime
,◉ Which one of the items below does not represent good team
dynamics. Answer: low risk
◉ An example of a control poka yoke is building a spreadsheet that
will not calculate totals until all data has been entered. Answer:
TRUE
◉ Which acronym best describes what is included in an effective
team meeting?. Answer: SPACER (Safety, purpose, agenda, control of
conduct, expectations, roles and responsibilities)
◉ Root cause analysis is. Answer: qualitative
◉ All projects and initiatives need to be chartered, whether it's a
short cycle quick hit or a complex, multi-layered improvement.
Answer: TRUE
◉ Creating consistent repeatable processes is the goal for which
Lean tool. Answer: standard work
◉ Customer Needs Mapping, surveys, and Quality Function
Deployment (QFD) are tools used in the _____ phase of the Define,
Measure, Analyze, Improve, and Control (DMAIC) cycle. Answer:
define
, ◉ When calculating a Risk Priority Number, a high rating on the
detectability rating scale means the current process controls are not
likely to detect the potential cause or failure mode. Answer: TRUE
◉ If you were trying to identify world-class customer service
processes, you would deploy. Answer: strategic benchmarking
◉ To establish a baseline, you can. Answer: Obtain data from the
current performance level of the process
Review best demonstrated practices (BDPs) at other divisions
Benchmark other companies and industries with similar processes
◉ After the forming and storming stages, an effective team
understands all of these except. Answer: root cause
◉ A failure mode can have multiple causes. Answer: TRUE
◉ The horizontal axis of a Pareto chart reflects. Answer: categories
◉ Quality Function Deployment (QFD) is a system for translating
customer requirements into the appropriate internal requirements.
Answer: TRUE