1|Page
Genesys Cloud CX: Architect Exam ||Verified Exam||
Most Recent Exam Actual Complete Real Exam
Questions And Correct Answers (Verified Answers)
Already Graded A+ |Newest Exam
Select the container that holds an audio message and/or
text-to-speech pairings on a "per language" basis.
A. Flow
B. IVR
C. Prompts
D. DTMF - Answer-C. Prompts
You are trying to create a new flow. Which option lists the
correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options
as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
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7. Publish the flow.
8. Validate the flow.
A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,3,2,6,5,8,7
D. 1,4,2,3,6,5,8,7 - Answer-D. 1,4,2,3,6,5,8,7
Select all the possible measurements for the selection
timeout of every menu. (Choose two.)
A. Hours
B. Minutes
C. Seconds
D. Milliseconds
E. Microseconds - Answer-C. Seconds
D. Milliseconds
What is the maximum value that can be set for the
'Minimum confidence level' in speech recognition?
A. 25%
B. 50%
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C. 100%
D. No Limit - Answer-C. 100%
What is the minimum value for the number of times to
repeat a menu?
A. 1
B. 2
C. 5
D. 0 - Answer-D. 0
What is the correct term for the setting that determines
how long a caller can pause between entering digits in the
IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout - Answer-B. Inter-Digit Timeout
Which of the following is an automated telephony system
that interacts with callers, gathers information, and routes
calls to the appropriate recipients?
, 4|Page
A. DTMF
B. CRM
C. IVR
D. Telephony - Answer-C. IVR
Which of the following selects the interaction path and
enhances the caller's experience before agent
assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR - Answer-B. Flow
Which type of call flow is used to create the call route that
routes the incoming call to the respective ACD queue
based on the customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
Genesys Cloud CX: Architect Exam ||Verified Exam||
Most Recent Exam Actual Complete Real Exam
Questions And Correct Answers (Verified Answers)
Already Graded A+ |Newest Exam
Select the container that holds an audio message and/or
text-to-speech pairings on a "per language" basis.
A. Flow
B. IVR
C. Prompts
D. DTMF - Answer-C. Prompts
You are trying to create a new flow. Which option lists the
correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options
as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
,2|Page
7. Publish the flow.
8. Validate the flow.
A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,3,2,6,5,8,7
D. 1,4,2,3,6,5,8,7 - Answer-D. 1,4,2,3,6,5,8,7
Select all the possible measurements for the selection
timeout of every menu. (Choose two.)
A. Hours
B. Minutes
C. Seconds
D. Milliseconds
E. Microseconds - Answer-C. Seconds
D. Milliseconds
What is the maximum value that can be set for the
'Minimum confidence level' in speech recognition?
A. 25%
B. 50%
,3|Page
C. 100%
D. No Limit - Answer-C. 100%
What is the minimum value for the number of times to
repeat a menu?
A. 1
B. 2
C. 5
D. 0 - Answer-D. 0
What is the correct term for the setting that determines
how long a caller can pause between entering digits in the
IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout - Answer-B. Inter-Digit Timeout
Which of the following is an automated telephony system
that interacts with callers, gathers information, and routes
calls to the appropriate recipients?
, 4|Page
A. DTMF
B. CRM
C. IVR
D. Telephony - Answer-C. IVR
Which of the following selects the interaction path and
enhances the caller's experience before agent
assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR - Answer-B. Flow
Which type of call flow is used to create the call route that
routes the incoming call to the respective ACD queue
based on the customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
