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Copyright © 2021 Pearson Education, In
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,Automotive Chassis Systems, 8e (Halderman) n% n% n% n%
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit
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t o the service technician?
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A) Maintenance reminder light reset procedures n% n% n% n%
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications n% n%
D) All of theabove n% n% n
%Answer: D n %
Diff: 1 n%
Page Ref: 1 sb n% n%
Chapter Quiz: Yes O n% n % n%
bjective: 1- n %
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair or
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d er. n%
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
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a n accident could cause faults due to hidden damage. Technician B says that some faults coul
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d be related to a previous repair. Which technician is correct?
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A) Technician A only n% n%
B) Technician B only n% n%
C) Both technicians A and B n% n% n% n%
D) Neither technician A nor B n% sb n% n%
Answer: C
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Diff: 2 n%
Page Ref: 3 sb n% n%
Chapter Quiz: Yes O n% n % n%
bjective: 1- n %
5 Explain why service records are important. 2017 ASE MAST
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: A0.C.04 Review vehicle service history.
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer n%
B) local dealer n%
C) federal government n%
D) state or local government n% n% sb sb
Answer: A
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Diff: 1 n%
Page Ref: 2 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-3 Describe vehicle recalls and campaigns.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal e
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n gine operation, vehicle service history, service precautions, and technical service bulletins.
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2
Copyright © 2021 Pearson Education, In
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c.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer n%
B) local dealer n%
C) federal government n%
D) state or local government
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Answer: A
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Diff: 1 n%
Page Ref: 2 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal e
n% n% n % n% n% n% n% n% n% n% n% n%
n gine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B n % n%
Diff: 1 n%
Page Ref: 4 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair or
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d er.n%
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above n% sb n% n
%Answer: D n %
Diff: 1 n%
Page Ref: 3 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
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f ying information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician n%
B) service advisor n%
C) shop owner or designated warranty person
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D) Any of the above n% sb n% n
Answer: C
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Diff: 1 n%
Page Ref: 3 sb n%
3
Copyright © 2021 Pearson Education, In
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VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
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f ying information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, In
n% n% n% n% n%
c.
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, In
n% n% n% n% n%
c.
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) n% n% n% n%
Chapter 1 Service Information, Work Orders, and Vehicle Identification
n% n% n% sb n% n% n%
1) What type of information is commonly included in the owner's manual that would be a benefit
n% n% n% sb n% n% n% n% n% n% n% n% n% n% n% n%
t o the service technician?
n% n% n% n%
A) Maintenance reminder light reset procedures n% n% n% n%
B) Tire pressure monitoring system reset procedures
n% n% n% sb sb
C) Maintenance items specifications n% n%
D) All of theabove n% n% n
%Answer: D n %
Diff: 1 n%
Page Ref: 1 sb n% n%
Chapter Quiz: Yes O n% n % n%
bjective: 1- n %
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
n% n% n% n% n% n% n% n% n% n% n% n% n%
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair or
n% n% n % n% n% n% n% n% n% n% sb n% n% n%
d er. n%
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
n% n% n% sb n% sb n% n% n% n% n% n% n% n% n% n%
a n accident could cause faults due to hidden damage. Technician B says that some faults coul
n% n% n% n% n% n% n% n% n% n% n% n% n% n% n% n%
d be related to a previous repair. Which technician is correct?
sb n% n% n% n% n% n% n% sb n%
A) Technician A only n% n%
B) Technician B only n% n%
C) Both technicians A and B n% n% n% n%
D) Neither technician A nor B n% sb n% n%
Answer: C
n% n %
Diff: 2 n%
Page Ref: 3 sb n% n%
Chapter Quiz: Yes O n% n % n%
bjective: 1- n %
5 Explain why service records are important. 2017 ASE MAST
n% n% n% n% n% n% n% n% n%
: A0.C.04 Review vehicle service history.
n % n% n% n% n%
3) A campaign (recall) is mailed to the owner of a vehicle from the
n% n% . n% sb n% sb n% n% n% n% n% n% n%
A) vehicle manufacturer n%
B) local dealer n%
C) federal government n%
D) state or local government n% n% sb sb
Answer: A
n % n %
Diff: 1 n%
Page Ref: 2 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-3 Describe vehicle recalls and campaigns.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal e
n% n% n % n% n% n% n% n% n% n% n% n%
n gine operation, vehicle service history, service precautions, and technical service bulletins.
n% n% n% n% n% n% n% n% sb n% n%
2
Copyright © 2021 Pearson Education, In
n% n% n% n% n%
c.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
n% . n% n% n% n% n% n% n%
A) vehicle manufacturer n%
B) local dealer n%
C) federal government n%
D) state or local government
n% n% sb sb
Answer: A
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Diff: 1 n%
Page Ref: 2 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal e
n% n% n % n% n% n% n% n% n% n% n% n%
n gine operation, vehicle service history, service precautions, and technical service bulletins.
n% n% n% n% n% n% n% n% sb n% n%
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B n % n%
Diff: 1 n%
Page Ref: 4 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair or
n% n% n % n% n% n% n% n% n% n% sb n% n% n%
d er.n%
6) What should the service technician document on the work order?
n% sb n% n% n% n% n% n% n%
A) The results of any inspections and tests
n% n% n% n% n% sb
B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above n% sb n% n
%Answer: D n %
Diff: 1 n%
Page Ref: 3 sb n% n%
Chapter Quiz: Yes n% n %
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
n% n% n % n% n% n% n% n% n% n% n% n%
f ying information, customer concern, related service history, cause, and correction.
n% n% n% n% n% n% n% n% n% sb
7) The labor rate for each operation is included on the work order and is added by the
n% n% n% n% n% n% n% n% sb n% n% n% sb n% n% n% n% .
A) service technician n%
B) service advisor n%
C) shop owner or designated warranty person
n% n% n% n% n%
D) Any of the above n% sb n% n
Answer: C
% n %
Diff: 1 n%
Page Ref: 3 sb n%
3
Copyright © 2021 Pearson Education, In
n% n% n% n% n%
c.
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
n% n% n % n% n% n% n% n% n% n% n% n%
f ying information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, In
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