OMIS 442 Exam Practice Questions with Certified
Solutions
What does PDCA stand for - Answer Plan, Do, Check, Act
Plan - Answer A change aimed at improvement
Do - Answer Execute the change
Study/Check - Answer Study the results. Did it work?
Act - Answer Institutionalize the change or abandon or do it again
FADE - Answer Focus
Analyze
Develop
Execute
Juran's breakthrough Sequence - Answer -Proof of the need
-Project Identification
-Organization for Breakthrough
-Diagnostic Journey
-Remedial Journey
-Holding the gains
Creative Problem Solving (CPS) - Answer Mess Finding
Fact Finding
problem finding
idea finding
,solution finding
implementation
Mess Finding (CPS) - Answer identify symptoms
Fact Finding (CPS) - Answer gather data; operational definitions
Problem finding (CPS) - Answer find the root cause
Idea finding (CPS) - Answer brainstorming
Solution finding - Answer Evaluate ideas and proposals
Implementation (CPS) - Answer make the solution work
Who created creative problem solving - Answer Osborne and Pranz
Who created the breakthrough sequence - Answer Juran
7 quality control tools - Answer flowcharts
run charts & control charts
check sheets
histograms
pareto charts
cause and effect (fishbone) diagrams
scatter diagrams
Kaizen - Answer Focuses on small, gradual, and frequent improvements over the long term.
, Participation by everyone in the organization
Kaizen Blitz or Event - Answer An intense & rapid improvement process in which a team or a department
throws all its resources into an improvement project over a short time period.
-short burst of intense activity
-biased towards action over analysis
Poka-Yoke (mistake proofing) - Answer - a foolproof device or mechanism that prevent defects from
occurring.
-generally cheap, provide immediate feedback, & become part of the process.
Who made Poka-yoke - Answer Shigeo Shingo.
formalized in japan in the 60's
3 levels of mistake proofing - Answer -design potential errors out of the product or process
-identify potential defects & stopping a process before the defect is produced.
- find defects that enter or leave a process.
Process simulation - Answer an approach to building a logical model of a real process, and
experimenting with the model to obtain insight about the behavior of the process or to evaluate the
impact of changes in assumptions or potential improvements to it.
customer service - Answer satisfying customers is perhaps the most important competitive goal of any
business
Customer Obsession - Answer are obsessed with customer satisfaction. go out of their way to provide
the customer with a memorable experience. put the customer first, primary drive of the business.
Solutions
What does PDCA stand for - Answer Plan, Do, Check, Act
Plan - Answer A change aimed at improvement
Do - Answer Execute the change
Study/Check - Answer Study the results. Did it work?
Act - Answer Institutionalize the change or abandon or do it again
FADE - Answer Focus
Analyze
Develop
Execute
Juran's breakthrough Sequence - Answer -Proof of the need
-Project Identification
-Organization for Breakthrough
-Diagnostic Journey
-Remedial Journey
-Holding the gains
Creative Problem Solving (CPS) - Answer Mess Finding
Fact Finding
problem finding
idea finding
,solution finding
implementation
Mess Finding (CPS) - Answer identify symptoms
Fact Finding (CPS) - Answer gather data; operational definitions
Problem finding (CPS) - Answer find the root cause
Idea finding (CPS) - Answer brainstorming
Solution finding - Answer Evaluate ideas and proposals
Implementation (CPS) - Answer make the solution work
Who created creative problem solving - Answer Osborne and Pranz
Who created the breakthrough sequence - Answer Juran
7 quality control tools - Answer flowcharts
run charts & control charts
check sheets
histograms
pareto charts
cause and effect (fishbone) diagrams
scatter diagrams
Kaizen - Answer Focuses on small, gradual, and frequent improvements over the long term.
, Participation by everyone in the organization
Kaizen Blitz or Event - Answer An intense & rapid improvement process in which a team or a department
throws all its resources into an improvement project over a short time period.
-short burst of intense activity
-biased towards action over analysis
Poka-Yoke (mistake proofing) - Answer - a foolproof device or mechanism that prevent defects from
occurring.
-generally cheap, provide immediate feedback, & become part of the process.
Who made Poka-yoke - Answer Shigeo Shingo.
formalized in japan in the 60's
3 levels of mistake proofing - Answer -design potential errors out of the product or process
-identify potential defects & stopping a process before the defect is produced.
- find defects that enter or leave a process.
Process simulation - Answer an approach to building a logical model of a real process, and
experimenting with the model to obtain insight about the behavior of the process or to evaluate the
impact of changes in assumptions or potential improvements to it.
customer service - Answer satisfying customers is perhaps the most important competitive goal of any
business
Customer Obsession - Answer are obsessed with customer satisfaction. go out of their way to provide
the customer with a memorable experience. put the customer first, primary drive of the business.
