QUESTIONS WITH FULL SOLUTION GRADED
A+
◉ Communication Message. Answer: The information the sender
wishes to transmit to the receiver.
◉ Concensus. Answer: General agreement within a group.
◉ Cost Justification. Answer: Compare cost with benefits.
◉ Diversity. Answer: Describes the many ways in which people
differ from each other.
◉ Downward Communication. Answer: Communication used in
large facilities to convey policies, procedures, directives, objectives
or other information to subordinate personal.
◉ Empowerment. Answer: When management gives power to an
employee to take auction.
◉ Energy efficiency. Answer: Operating cost (gas or electric) for a
special piece of equipment.
,◉ Equipment Specification. Answer: A detailed description
providing information needed to purchase a piece of equipment.
◉ Ergonomic factors. Answer: Comfort, efficiency, and safety or a
work environment.
◉ Goal. Answer: A statement that outlines an outcome or result.
◉ Goal Progress Meeting. Answer: Review progress towards
department goals.
◉ Grapevine. Answer: Rumors mill in lateral communications.
◉ HACCP. Answer: Hazard Analysis and Critical Control Points.
Systematic, preventive approach to food safety.
◉ HIPAA. Answer: Health Insurance Portability and Accountability
Act. Allows patients access to their medical records and more
control over how their personal health information is used and
disclosed.
, ◉ Lateral Communication. Answer: Occurs among peers and may
involve discussion and meetings to solve problems and accomplish
tasks.
◉ Maslow's Hierarchy of Needs. Answer: A theory of motivation
developed by Abraham Maslow.
◉ Memo. Answer: Specific type of written business communication,
a brief document.
◉ Motivation. Answer: An internal force that makes people do
something in order to reach a goal.
◉ New Employee Orientation. Answer: A planned, structured
introduction to the workplace and job.
◉ Non-Verbal Communication. Answer: Body language that conveys
a message to the receiver.
◉ Objective. Answer: The steps to achieve the goal or the actions to
get there.
◉ On-the-job training. Answer: Teaching an employee how to do a
job while the employee is actually doing the job.