WGU C215 Operations Management PVDC QUESTIONS
WITH WELL VERIFIED ANSWERS
Which definition is used for quality evaluates how well a product performs its intended
function? - answer Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - answer ISO 9000
A company manufactures shoes using a quality management system. The company needs to put
a process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
answer checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - answer Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - answer Review and recommend product changes,
satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an
organization? - answer To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? -
answer mean
What do assignable causes of variation indicate? - answer Equipment was found out of
control
Which continuous improvement method does Cpk measure? - answer How close one is to
a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - answer people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - answer Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - answer Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - answer Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - answer capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
answer Capacity utilization
WITH WELL VERIFIED ANSWERS
Which definition is used for quality evaluates how well a product performs its intended
function? - answer Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - answer ISO 9000
A company manufactures shoes using a quality management system. The company needs to put
a process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
answer checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - answer Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - answer Review and recommend product changes,
satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an
organization? - answer To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? -
answer mean
What do assignable causes of variation indicate? - answer Equipment was found out of
control
Which continuous improvement method does Cpk measure? - answer How close one is to
a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - answer people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - answer Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - answer Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - answer Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - answer capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
answer Capacity utilization
