Discuss the be Communicating Effectively Exam 1 Study
Guide
1. benefits of studying communication (3 Benefits): 1. Personal benefits:
meaningful relationships, more confident,
2. Professional benefits: can help with interviews, moving up corporate ladder
3. Social benefits: influence people, become a critical consumer of the info
2. Understand the communication process and each of its elements. (6 Parts): -
People, Messages, Channel, Interference, feedback, context
3. Distinguish differences between 3 models of communication, understand
the features of each.: Actional Model - Sends a message to a listener who receives the message, but with
no response
Interactional Model - Sends message with delayed feedback
Transactional Model - sends message with instant feedback
4. Describe the themes of this text and the importance of each.:
Communication competence, communication confidence, ethical communication, critical thinking, citizens
in a democracy
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, 5. Know the qualities of natural nervousness and communication
apprehension. Be able to distinguish between the two: Natural Nervousness - a intense
anxiety toward public speaking
Communication Apprehension - an individual's fear or anxiety associated with real or anticipated communication with
others
6. Discuss the causes and effects of communication apprehension: Heredity,
Learned apprehension, skills deficit
7. Describe how to manage communication apprehension (4 ways): -
Systematic Desensitization
Listening to calming music
- Cognitive Restructuring
Making your thoughts more rational
- Visualization
visualize the whole speech from sitting to going up and walking back
2/
9
Guide
1. benefits of studying communication (3 Benefits): 1. Personal benefits:
meaningful relationships, more confident,
2. Professional benefits: can help with interviews, moving up corporate ladder
3. Social benefits: influence people, become a critical consumer of the info
2. Understand the communication process and each of its elements. (6 Parts): -
People, Messages, Channel, Interference, feedback, context
3. Distinguish differences between 3 models of communication, understand
the features of each.: Actional Model - Sends a message to a listener who receives the message, but with
no response
Interactional Model - Sends message with delayed feedback
Transactional Model - sends message with instant feedback
4. Describe the themes of this text and the importance of each.:
Communication competence, communication confidence, ethical communication, critical thinking, citizens
in a democracy
1/
9
, 5. Know the qualities of natural nervousness and communication
apprehension. Be able to distinguish between the two: Natural Nervousness - a intense
anxiety toward public speaking
Communication Apprehension - an individual's fear or anxiety associated with real or anticipated communication with
others
6. Discuss the causes and effects of communication apprehension: Heredity,
Learned apprehension, skills deficit
7. Describe how to manage communication apprehension (4 ways): -
Systematic Desensitization
Listening to calming music
- Cognitive Restructuring
Making your thoughts more rational
- Visualization
visualize the whole speech from sitting to going up and walking back
2/
9
