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CMOM – Practice Management Institute – Certification Study Materials and Exam Preparation – 2025/2026

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This document provides a comprehensive overview of the CMOM (Certified Medical Office Manager) certification from the Practice Management Institute, including study materials, key concepts, and practice questions. Topics include healthcare administration, medical office operations, billing and coding basics, compliance, human resources, and financial management. It serves as a complete preparation guide for individuals pursuing the CMOM certification exam.

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CMOM – Practice Management Institute – Certification Study Materials and
Exam Preparation – 2025/2026


HIPPA REGULATION: Privacy Overview - correct answer ✔✔ There are three major areas
addressed in the Privacy Regulation: 1. Use and disclosure of PHI, 2. Patient rights 3. Security
administrative and physical



Business Associates - correct answer ✔✔ can be held directly accountable by federal or state
authority for failure to comply with HIPAA statutory or regulations. ex. IT techs, Janitors,
Cleaning Services, Vendors, Collection agencies, Consultants and Billing Services.



Entities - correct answer ✔✔ ex. doctors, hospitals, pharmacy



Breach - correct answer ✔✔ unauthorized acquisition access, use or disclosure of protected
health information, ex. ALGH issue on breach where health info was spread with no consents
from patients.



What is NOT considered a breach? - correct answer ✔✔ 1. Where an authorized person who
received the health info. cannot reasonably have been able to retain it.

2. If an unintentional acquisition, access, or use occurs within the scope of employ. and info
doesn't go any further.

3. If it is an inadvertent disclosure that occurs within a facility, and the information does not go
any further.



Tiered Increase in Civil Monetary Penalties - correct answer ✔✔ HIPPA violation at $50,000 per
violation and an annual maximum of $1.5million.



What are examples that could not result in HIPPA violation by DHHS? - correct answer ✔✔ -
Overheard phone or nursing station conversation

-Joint treatment areas

,-Sign-in sheets

-Calling names in reception areas

-Hospital rounds

Solutions would be to speak quietly, cubicles, curtains, dividers, asking patients to step back, or
closing doors.



Health Information (PHI) - correct answer ✔✔ Any info. whether oral or recorded in any form or
medium that is created or received by a health care provider, health, plan public health
authority, employer, life insurer, school or university, or health care clearinghouse, and related
to the past, present or future physical or mental health or condition.



Individual Identifiable Health Information (IIHI) - correct answer ✔✔ Information that is a
subset of health information, including demographic, information collected from an individual.



Identifiers - correct answer ✔✔ -Email address

-Social Security number

-Medical record number

-Vehicle identifier

-Full face photograph



The Notice of Privacy Practices should be... - correct answer ✔✔ In a written language, tape, or
video that the patient understands, be clearly posted in the practice or facility, and if applicable,
on the practice website.



Fraud - correct answer ✔✔ the intentional deception or misrepresentation that an individual
knows to be false or does not believe to be true and makes, knowingly that the deception could
result in some unauthorized benefit to himself/herself or some other person.

ex. Billing for services that were not furnished and or supplies that were not provided

, -Billing for services as if performed by a particular entity when they were, in fact, performed by
another entity not eligible to be paid by Medicare

-Using in incorrect or inappropriate provider number ni order to be paid (using a deceased
provider number to defraud Medicare).



Abuse - correct answer ✔✔ describes practices that either directly or indirectly result in
unnecessary costs to the Medicare Program. Acts committed knowingly, willfully and
intentionally.

ex. Charging in excess for services or supplies

Providing medical unnecessary services



Whistleblower - correct answer ✔✔ or the "qui tam" provision as it is formally called allows a
person that has knowledge of a false claim against the government to bring an action against
the suspected wrongdoer on behalf of the U.S. government.



Relator - correct answer ✔✔ a person that files a qui tam suit on behalf of the government and
may share a percentage of the recovery realized from a successful action ex. patient, disgruntled
former employee or other business contact.



OIG Compliance Plan - correct answer ✔✔ There are seven steps



Primary goal of OSHA - correct answer ✔✔ To reduce injuries, illnesses and death, and to
provide leadership and encouragement to employees and workers to help recognize and realize
the value of safety and health on the job.



Compliance Safety and Health Officers CSHO - correct answer ✔✔ designated individuals from
OSHA who could inspect your facility for one of five reasons:

1. Employee complaints

2. Fatalities

3. Routine inspections for High Hazard

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