CVS PRACTICE TECHNICIANS EXAM
CERTIFICATION EVALUATION TEST 2026 FULL
QUESTIONS AND CORRECT ANSWERS
ALREADY PASSED GRADED A+
◉ How do you deal with an upset customer? Answer: AAA -
Acknowledge, Apologize, Act
◉ What is the green trash bag for? Answer: Vials and stock bottles.
◉ What is the blue trash bag for? Answer: Anything with PHI
◉ What is the clear trash bag for? Answer: Regular garbage
◉ HIPPA Answer: Health Insurance Portability and Accountability
Act (1996) - Keeps PHI of patient confidential and requires
healthcare providers to handle PHI with caution.
◉ Daw Code 0 Answer: No product selection indicated
◉ Daw code 1 Answer: Substitution not allowed by prescriber
,◉ Non-formulary list Answer: List of drugs that are not covered by
an individual's insurance company (Usually drugs that are more
expensive, uncommon, may have alternatives etc.)
◉ Formulary List Answer: List of drugs that are covered by the
insurance company (Usually more common medications, proven to
be safe and efficient, keep costs down for both parties.
◉ Out of stock Scans Answer: Should be completed once a week; the
day before your order (poll) day; it's purpose is to identify back of
house discrepancy.
◉ What is TIL and what determines it? Answer: TIL- Target
Inventory Level. Takes into account past 5 weeks of dispensing
history as well as trends over 52 weeks (seasonal lifts)
◉ What is the name of the order report for the CVS warehouse?
Answer: AimRx Order Detail Report. Prints first thing in the morning
on the day of order to be reviewed by a pharmacy member. Listed on
the report is everything AimRx plans to bring into your pharmacy.
◉ Partial - Do we accept full copayment? Answer: No, payment is
accepted when the full order is picked up.
, ◉ Care Check Plus Program Answer: A program that targets certain
prescriptions as they are processed through the pharmacy computer
system. This program educates the patient about his/her health
conditions and/or the medication that they have been prescribed. It
may produce coupons for OTC products that are directly related to
the product being dispense or specific info. concerning the patients
medication or medical condition. Other messages printed by Care
Check Plus may relate to corporate initiatives such as Flu messaging,
requesting donations for ALS or minute clinic donations.
◉ What form does a pharmacist use to order narcotics? Answer:
DEA 22 Form
◉ What task do you perform at pick-up/drop-off/drive-
thru/production? Answer: Pick-up: Aid customers while they pick
up their prescriptions
Drop-off: First impression on customers, assist customers dropping
off their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according
to promised time.
◉ Converting ml to oz Answer: 1 oz = 30 ml
CERTIFICATION EVALUATION TEST 2026 FULL
QUESTIONS AND CORRECT ANSWERS
ALREADY PASSED GRADED A+
◉ How do you deal with an upset customer? Answer: AAA -
Acknowledge, Apologize, Act
◉ What is the green trash bag for? Answer: Vials and stock bottles.
◉ What is the blue trash bag for? Answer: Anything with PHI
◉ What is the clear trash bag for? Answer: Regular garbage
◉ HIPPA Answer: Health Insurance Portability and Accountability
Act (1996) - Keeps PHI of patient confidential and requires
healthcare providers to handle PHI with caution.
◉ Daw Code 0 Answer: No product selection indicated
◉ Daw code 1 Answer: Substitution not allowed by prescriber
,◉ Non-formulary list Answer: List of drugs that are not covered by
an individual's insurance company (Usually drugs that are more
expensive, uncommon, may have alternatives etc.)
◉ Formulary List Answer: List of drugs that are covered by the
insurance company (Usually more common medications, proven to
be safe and efficient, keep costs down for both parties.
◉ Out of stock Scans Answer: Should be completed once a week; the
day before your order (poll) day; it's purpose is to identify back of
house discrepancy.
◉ What is TIL and what determines it? Answer: TIL- Target
Inventory Level. Takes into account past 5 weeks of dispensing
history as well as trends over 52 weeks (seasonal lifts)
◉ What is the name of the order report for the CVS warehouse?
Answer: AimRx Order Detail Report. Prints first thing in the morning
on the day of order to be reviewed by a pharmacy member. Listed on
the report is everything AimRx plans to bring into your pharmacy.
◉ Partial - Do we accept full copayment? Answer: No, payment is
accepted when the full order is picked up.
, ◉ Care Check Plus Program Answer: A program that targets certain
prescriptions as they are processed through the pharmacy computer
system. This program educates the patient about his/her health
conditions and/or the medication that they have been prescribed. It
may produce coupons for OTC products that are directly related to
the product being dispense or specific info. concerning the patients
medication or medical condition. Other messages printed by Care
Check Plus may relate to corporate initiatives such as Flu messaging,
requesting donations for ALS or minute clinic donations.
◉ What form does a pharmacist use to order narcotics? Answer:
DEA 22 Form
◉ What task do you perform at pick-up/drop-off/drive-
thru/production? Answer: Pick-up: Aid customers while they pick
up their prescriptions
Drop-off: First impression on customers, assist customers dropping
off their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according
to promised time.
◉ Converting ml to oz Answer: 1 oz = 30 ml
