DEVOTED HEALTH AGENT
CERTIFICATION PRACTICE
SOLUTION PACK 2026 COMPLETE
TESTED QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ True or False: We answer our member calls 80% of the time in 30
seconds or less? Answer: True
◉ Which of the following is a main component of our model of care?
Answer: All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
◉ What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply) Answer:
Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up
their prescriptions to see if they are covered by the plan.
, Explain limitations associated with obtaining prescriptions including
Prior Authorization, Step Therapy, and Quantity Limits
Review the pharmacy network requirement and where individuals can
find which pharmacies are in-network.
◉ What are some different ways a broker agent can complete a scope
of appointment? (Select all that apply) Answer: All:
E-mail/text
Phone
Electronic
Paper
◉ True or False: Reviewing doctor networks is a required portion of the
Devoted enrollment process. Answer: True
◉ True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the
enrollment presentation. Answer: False
◉ What can Devoted Members expect after enrollment? Answer: All of
the above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
CERTIFICATION PRACTICE
SOLUTION PACK 2026 COMPLETE
TESTED QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ True or False: We answer our member calls 80% of the time in 30
seconds or less? Answer: True
◉ Which of the following is a main component of our model of care?
Answer: All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
◉ What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply) Answer:
Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up
their prescriptions to see if they are covered by the plan.
, Explain limitations associated with obtaining prescriptions including
Prior Authorization, Step Therapy, and Quantity Limits
Review the pharmacy network requirement and where individuals can
find which pharmacies are in-network.
◉ What are some different ways a broker agent can complete a scope
of appointment? (Select all that apply) Answer: All:
E-mail/text
Phone
Electronic
Paper
◉ True or False: Reviewing doctor networks is a required portion of the
Devoted enrollment process. Answer: True
◉ True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the
enrollment presentation. Answer: False
◉ What can Devoted Members expect after enrollment? Answer: All of
the above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
