CERTIFICATION STUDY GUIDE 2026
COMPREHENSIVE QUESTIONS AND
VERIFIED ANSWERS
◉ Which of the following is not a required part of the Devoted Health
sales presentation Answer: Request the beneficiary's latest physical
exam report
◉ Mr. Finn, an agent with Devoted Health, is giving a sales presentation
and wants to provide some food for his guests. What can Mr. Finn
provide? Answer: Light refreshments or snacks.
◉ Which answer best describes the options an agent has for
completing a scope of appointment (SOA) with Devoted Health Answer:
All of these are available options
◉ Mrs. Davis is a Devoted Health HMO member and on March 21st
calls Angie her Devoted sales agent stating that she wants to switch her
primary care physician (PCP). What can Angie tell Mrs. Davis? Answer:
She can call her Devoted Guide Team and they would be happy to assist
her in choosing a new one to be effective the beginning of April.
◉ Completing an HRA is not a required part of the enrollment process,
but it is highly encouraged as it can help identify important programs
available to the member. Answer: True