ONTARIO SMART SERVE ACTUAL EXAM NEWEST 2026
ACTUAL EXAM QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW!!
What are not acceptable forms of identification? - CORRECT ANSWER ✔✔ - Credit
card
Security card offered by place of employment
You have rated your customer YELLOW in the traffic light system. How would you
slow down service? - CORRECT ANSWER ✔✔ - Offer food
Bring the customer a glass of water
Pass the table less frequently
Communicate your decision to your co-workers
You have assessed your customer as approaching RED in the traffic light system.
How would you stop service? - CORRECT ANSWER ✔✔ - Avoid being judgemental
Be calm, but firm
Communicate your decision to your co-workers
What features can you check to ensure an id is valid? - CORRECT ANSWER ✔✔ -
Issued by the government
Date of birth
Name
Address
Photograph
1|Page
, Signature
Expiry date
Overall condition of the card
You return from a break to notice that a table of customers, to which you slowed
service, have been given a fresh round of drinks. What should you have done
before going on break - CORRECT ANSWER ✔✔ - Communicate to co-workers and
your manager that you're slowing service
You have been serving a table of customers for 2 hours and some of them are
beginning to show signs of intoxication, you decide to slow down service. What
can you do? - CORRECT ANSWER ✔✔ - Don't rush to serve them
Offer food, water, or other non alcoholic beverages
You are about to stop service to a customer. The customer has already been
verbally abusive. What should you do? - CORRECT ANSWER ✔✔ - Alert your
manager and co-workers
After you stop service to a customer, you are surprised when she becomes
confrontational. In front of other customers, you said: "You're starting to look
drunk, I'm cutting you off!" What could you have done differently? - CORRECT
ANSWER ✔✔ - Spoke to the customer privately
Used less confrontational wording
A female customer is sitting at the bar having a drink. A male customer sits down
and starts talking to her. He waves you over and asks for two drinks, but you
2|Page
ACTUAL EXAM QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW!!
What are not acceptable forms of identification? - CORRECT ANSWER ✔✔ - Credit
card
Security card offered by place of employment
You have rated your customer YELLOW in the traffic light system. How would you
slow down service? - CORRECT ANSWER ✔✔ - Offer food
Bring the customer a glass of water
Pass the table less frequently
Communicate your decision to your co-workers
You have assessed your customer as approaching RED in the traffic light system.
How would you stop service? - CORRECT ANSWER ✔✔ - Avoid being judgemental
Be calm, but firm
Communicate your decision to your co-workers
What features can you check to ensure an id is valid? - CORRECT ANSWER ✔✔ -
Issued by the government
Date of birth
Name
Address
Photograph
1|Page
, Signature
Expiry date
Overall condition of the card
You return from a break to notice that a table of customers, to which you slowed
service, have been given a fresh round of drinks. What should you have done
before going on break - CORRECT ANSWER ✔✔ - Communicate to co-workers and
your manager that you're slowing service
You have been serving a table of customers for 2 hours and some of them are
beginning to show signs of intoxication, you decide to slow down service. What
can you do? - CORRECT ANSWER ✔✔ - Don't rush to serve them
Offer food, water, or other non alcoholic beverages
You are about to stop service to a customer. The customer has already been
verbally abusive. What should you do? - CORRECT ANSWER ✔✔ - Alert your
manager and co-workers
After you stop service to a customer, you are surprised when she becomes
confrontational. In front of other customers, you said: "You're starting to look
drunk, I'm cutting you off!" What could you have done differently? - CORRECT
ANSWER ✔✔ - Spoke to the customer privately
Used less confrontational wording
A female customer is sitting at the bar having a drink. A male customer sits down
and starts talking to her. He waves you over and asks for two drinks, but you
2|Page
