MBA 6334 QUIZ - CH 9 QUESTIONS WITH VERIFIED
ACCURATE ANSWERS
Reasons why training and development is becoming a strategic issue for organizations
include: - Answers - a. Rapid changes in technology are making skills obsolescent more
quickly.
b. The redesign of work into jobs is forcing workers to assume broader responsibilities
that require a greater range of skills.
c. Mergers and acquisitions are increasing in frequency, requiring new skills from the
workforce.
d. All of these are correct. <---
The first step of the training process involves: - Answers - conducting a formal needs
assessment.
A training needs assessment involves an analysis of work issues at which level(s)? -
Answers - a. Organizational
b. Task
c. Individual
d. All of these are correct. <---
After a training needs assessment is conducted, the next step in the training process is
to: - Answers - develop training objectives.
When designing a training program, critical issues that need to be considered include: -
Answers - interference and transfer.
Which of the following is (are) true regarding the benefits and drawbacks of online
computer training? - Answers - a. One advantage is that it is self-paced and
customizable.
b. One disadvantage is that it requires trainees to be self-motivated.
c. One disadvantage is that the online learning environment may not be a good fit for
the learning styles of some trainees.
d. All of these are correct. <---
A customer service training program is evaluated by administering a survey of
participants to ask them if they liked the training. This is an example of which type of
training evaluation? - Answers - Reactions
A data analytics training program is evaluated by administering a test to participants to
determine if they learned the content of the training program. This is an example of
which type of training evaluation? - Answers - Learning
ACCURATE ANSWERS
Reasons why training and development is becoming a strategic issue for organizations
include: - Answers - a. Rapid changes in technology are making skills obsolescent more
quickly.
b. The redesign of work into jobs is forcing workers to assume broader responsibilities
that require a greater range of skills.
c. Mergers and acquisitions are increasing in frequency, requiring new skills from the
workforce.
d. All of these are correct. <---
The first step of the training process involves: - Answers - conducting a formal needs
assessment.
A training needs assessment involves an analysis of work issues at which level(s)? -
Answers - a. Organizational
b. Task
c. Individual
d. All of these are correct. <---
After a training needs assessment is conducted, the next step in the training process is
to: - Answers - develop training objectives.
When designing a training program, critical issues that need to be considered include: -
Answers - interference and transfer.
Which of the following is (are) true regarding the benefits and drawbacks of online
computer training? - Answers - a. One advantage is that it is self-paced and
customizable.
b. One disadvantage is that it requires trainees to be self-motivated.
c. One disadvantage is that the online learning environment may not be a good fit for
the learning styles of some trainees.
d. All of these are correct. <---
A customer service training program is evaluated by administering a survey of
participants to ask them if they liked the training. This is an example of which type of
training evaluation? - Answers - Reactions
A data analytics training program is evaluated by administering a test to participants to
determine if they learned the content of the training program. This is an example of
which type of training evaluation? - Answers - Learning
