CHAM STUDY GUIDE Exam Questions
and Answers Latest Already Graded A+
Update
HCAHPS
: Hospital consumers assessment of healthcare provers and systems
(established in 2002 to measure patient satisfaction levels of inpatient
hospital stays)
Patient Rounding
post discharge or post appt phone calls, to follow up real-time on
patient satisfaction issues, and to give patients the opportunity to ask
questions, resulting in reduction of readmission rates
Key Words at Key Times
using words that explain why we do what we do in terms that
demonstrate how it is important or beneficial for the patient
Lobby Management
AIDET
acknowledge, introduce, duration, explanation, thank you
Consumerism and Satisfaction Surveys
Scripting
Patient engagement/Satisfaction
, EMTALA
Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely
for economic purposes
pre-admission
the process of creating a registration record for future inpatient service.
Commonly known as "pre-admit".
pre-registration
the process of creating a registration record for future outpatient
service.
Financial management systems
billing and reimbursement
patient care systems
lab, radiology and nursing
administrative systems
decision support and quality review
patient check-in
process where patient checks in to begin their registration with the
facility
first impression
a way of classifying or categorizing people at the first meeting
patient demographic data
and Answers Latest Already Graded A+
Update
HCAHPS
: Hospital consumers assessment of healthcare provers and systems
(established in 2002 to measure patient satisfaction levels of inpatient
hospital stays)
Patient Rounding
post discharge or post appt phone calls, to follow up real-time on
patient satisfaction issues, and to give patients the opportunity to ask
questions, resulting in reduction of readmission rates
Key Words at Key Times
using words that explain why we do what we do in terms that
demonstrate how it is important or beneficial for the patient
Lobby Management
AIDET
acknowledge, introduce, duration, explanation, thank you
Consumerism and Satisfaction Surveys
Scripting
Patient engagement/Satisfaction
, EMTALA
Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely
for economic purposes
pre-admission
the process of creating a registration record for future inpatient service.
Commonly known as "pre-admit".
pre-registration
the process of creating a registration record for future outpatient
service.
Financial management systems
billing and reimbursement
patient care systems
lab, radiology and nursing
administrative systems
decision support and quality review
patient check-in
process where patient checks in to begin their registration with the
facility
first impression
a way of classifying or categorizing people at the first meeting
patient demographic data
