BCOR 370 EXAM 2 HOUGHTON EXAM QUESTIONS AND ANSWERS
Organizational Structure - CORRECT ANSWER✅✅framework of jobs and departments that directs the
behavior of individuals and groups towards achieving the organization's objectives
Work Specialization - CORRECT ANSWER✅✅subdivision of tasks into individual jobs
Delegating - CORRECT ANSWER✅✅Process of transferring authority and responsibility to another
member of the health care team to complete a task, while retaining accountability
Centralized - CORRECT ANSWER✅✅authority to make a decision at the top level
Decentralization - CORRECT ANSWER✅✅authority to make decisions at the lower level
Span of Control - CORRECT ANSWER✅✅number of employees that report to a given manager
Chain of Command (unity of command) - CORRECT ANSWER✅✅single flow of authority through
organization
Functional Structure - CORRECT ANSWER✅✅CEO, marketing, production, HR, IT, customer service;
grouping of people that have similar skills/functions
Product Structure - CORRECT ANSWER✅✅have different departments based on the type of products
they have
Geographic product - CORRECT ANSWER✅✅organize according to geographic areas
Matrix Structure - CORRECT ANSWER✅✅combining diff types of structures; advantage is that you can
fine tune structure that fits your business mission, easy to add and expand to, cost-effective (assign
people to multiple departments), disadvantage is that it violates the chain of command because
someone could have two bosses
, Organic organization - CORRECT ANSWER✅✅collaboration (both vertical and horizontal), adaptable
duties, few rules, informal communication, decentralized decision authority, flatter structures (org. is
like a living thing; able to change depending on circumstances/situations
Mechanistic organization - CORRECT ANSWER✅✅rigid hierarchical relationships, fixed duties, many
rules, formalized communication, channels, centralized decision authority, taller structures (org. is like a
machine- isn't flexible, only built to do one thing)
Human Resource Management - CORRECT ANSWER✅✅concerned with getting, training, motivating
and keeping competent employees, the practices and polices necessary to get the right people
Talent Acquisition - CORRECT ANSWER✅✅recruiting and selecting the best people for the job
Legal Aspects of HR - CORRECT ANSWER✅✅-we can discriminate in hiring, compensating and
promoting people
-we CAN NOT unfairly discriminate; that is, make employment decisions based on factors that are not
job related
Title VII of the Civil Rights Act of 1964 - CORRECT ANSWER✅✅Forbids discrimination on the basis of
sex, race, color, religion, or national origin in all areas of the employment relationship
Equal Pay Act of 1963 - CORRECT ANSWER✅✅Comparable Worth; have to pay people equal amounts
for equal amt of work (basis of gender)
Americans with Disabilities Act of 1990 - CORRECT ANSWER✅✅A law passed in 1990 that requires
employers and public facilities to make "reasonable accommodations" for people with disabilities and
prohibits discrimination against these individuals in employment.
BFOQ (Bona Fide Occupational Qualification) - CORRECT ANSWER✅✅an exception in employment law
that permits sex, age, religion, and the like to be used when making employment decisions, but only if
they are "reasonably necessary to the normal operation of that particular business."
Organizational Structure - CORRECT ANSWER✅✅framework of jobs and departments that directs the
behavior of individuals and groups towards achieving the organization's objectives
Work Specialization - CORRECT ANSWER✅✅subdivision of tasks into individual jobs
Delegating - CORRECT ANSWER✅✅Process of transferring authority and responsibility to another
member of the health care team to complete a task, while retaining accountability
Centralized - CORRECT ANSWER✅✅authority to make a decision at the top level
Decentralization - CORRECT ANSWER✅✅authority to make decisions at the lower level
Span of Control - CORRECT ANSWER✅✅number of employees that report to a given manager
Chain of Command (unity of command) - CORRECT ANSWER✅✅single flow of authority through
organization
Functional Structure - CORRECT ANSWER✅✅CEO, marketing, production, HR, IT, customer service;
grouping of people that have similar skills/functions
Product Structure - CORRECT ANSWER✅✅have different departments based on the type of products
they have
Geographic product - CORRECT ANSWER✅✅organize according to geographic areas
Matrix Structure - CORRECT ANSWER✅✅combining diff types of structures; advantage is that you can
fine tune structure that fits your business mission, easy to add and expand to, cost-effective (assign
people to multiple departments), disadvantage is that it violates the chain of command because
someone could have two bosses
, Organic organization - CORRECT ANSWER✅✅collaboration (both vertical and horizontal), adaptable
duties, few rules, informal communication, decentralized decision authority, flatter structures (org. is
like a living thing; able to change depending on circumstances/situations
Mechanistic organization - CORRECT ANSWER✅✅rigid hierarchical relationships, fixed duties, many
rules, formalized communication, channels, centralized decision authority, taller structures (org. is like a
machine- isn't flexible, only built to do one thing)
Human Resource Management - CORRECT ANSWER✅✅concerned with getting, training, motivating
and keeping competent employees, the practices and polices necessary to get the right people
Talent Acquisition - CORRECT ANSWER✅✅recruiting and selecting the best people for the job
Legal Aspects of HR - CORRECT ANSWER✅✅-we can discriminate in hiring, compensating and
promoting people
-we CAN NOT unfairly discriminate; that is, make employment decisions based on factors that are not
job related
Title VII of the Civil Rights Act of 1964 - CORRECT ANSWER✅✅Forbids discrimination on the basis of
sex, race, color, religion, or national origin in all areas of the employment relationship
Equal Pay Act of 1963 - CORRECT ANSWER✅✅Comparable Worth; have to pay people equal amounts
for equal amt of work (basis of gender)
Americans with Disabilities Act of 1990 - CORRECT ANSWER✅✅A law passed in 1990 that requires
employers and public facilities to make "reasonable accommodations" for people with disabilities and
prohibits discrimination against these individuals in employment.
BFOQ (Bona Fide Occupational Qualification) - CORRECT ANSWER✅✅an exception in employment law
that permits sex, age, religion, and the like to be used when making employment decisions, but only if
they are "reasonably necessary to the normal operation of that particular business."
